Shweta
Summary
Adaptable professional with a quick learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships. Decisive leader, driven to optimize processes and streamline operations for team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate
WNS Global Services Limited
10.2021 - 03.2026
- Managing end-to-end Accounts Receivable & Billing operations for UK & Ireland insurance entities.
- Utilizing application Eclipse broking and Barclays banking portal for banking & financial operations.
- Performing weekly & monthly intercompany reconciliations, identifying variances and ensuring timely resolution
- Monitoring high-volume shared mailbox and resolving billing/payment queries within SLA timelines.
- Ensuring timely processing of payments (PPW/PPC/NOC) to avoid cancellations.
- Handling collections activities including aged debt follow-ups and credit balance allocations.
- Generating weekly reports for sub-brokers and maintaining funding accuracy.
- Ensuring accurate cash posting and allocation of funds to correct customer ledgers.
- Coordinating with onshore teams to resolve invoice disputes and processing errors.
- Conducting QA audits to ensure billing accuracy and compliance.
- Supporting month-end closing activities including AR reporting and ledger validation.
- Recognized as Star of the Quarter – Best Performer for operational excellence.
Senior Process Associate
Genpact India Pvt. Ltd.
10.2017 - 10.2021
- Worked as a part of O2C/ Agency billing Operations (US Insurance)•
- Executed monthly billing cycles and invoice generation (E-Bill & Special Invoices).
- Applied and reconciled cash receipts via LBX, Wire & EFT in AS400 IBMi system.
- Performed Account Current and statement reconciliations within defined TAT and SLA metrics.
- Managed aged debt follow-ups and reduced outstanding balances.
- Investigated and resolved short payments, deductions, and commission mismatches.
- Contributed to continuous process improvements and knowledge transition initiatives.
- Processed bad debt write-offs and managed credit balance refunds.
- Prepared commission and payment discrepancy reports.
- Received client appreciation for quality compliance and accuracy.
- Supported month-end closing activities and reporting.
- Trained and mentored new team members on O2C processes.
Associate
M/s Data Flow Services Ltd.
08.2017 - 11.2017
- Document verification
- Data entry
Education
M.COM -
IGNOU
1 2021
B.COM Hons. -
University of Delhi
1 2016
Skills
- Efficient and curious to learn new things
- Time management
- People' skill
- Analytical thinking
- Quality assurance
- Client relationship management
- Work Planning and Prioritization
Certification
- Diploma in IFRS, University of Delhi, 2017
- Data Science Foundation course, Great Learning
- Power BI Workshop, Office master
Personal Information
Hobbies and Interests
- Travelling
- Art
- Watching movies
- Sports
Disclaimer
I hereby confirm that all the statement made above are true and correct to the best of my knowledge and belief.
Contact Number
9968950679
Husband Name
Rohit Mangla
Timeline
Senior Associate
WNS Global Services Limited
10.2021 - 03.2026
Senior Process Associate
Genpact India Pvt. Ltd.
10.2017 - 10.2021
Associate
M/s Data Flow Services Ltd.
08.2017 - 11.2017
M.COM -
IGNOU
B.COM Hons. -
University of Delhi