SHWETA MAKWANA

International process voice, chat, emails.

North America.

• Handled customers queries ensuring high quality customer service.
• Maintained a professional and empathetic approach while communicating with global clients.
• Managed multiple customer interactions efficiently while meeting performance metrics.
• Adapted to different time zones and worked in rotational/night shifts.

• Managed accreditation processes and ensured compliance with regulatory standards.
• Coordinated with internal departments for documentation and audit preparation.
• Collaborated with teams to maintain quality benchmarks.

• Responsible for enhancing audience experiences by organizing interactive activities, coordinating mascot appearances and ensuring a lively and enjoyable atmosphere.

• Spearheaded branding efforts, ensuring accurate and strategic placement of branding assets for each match, with specific responsibility for coordinating with vendors and managing branding adjustments near the Field of Play (FOP) as per match protocols.
• Supported match operations, contributing to the seamless execution of event logistics.
• Assisted in hospitality services, ensuring a high-quality experience for players, staff, and VIPs.

• BOOK MY SHOW - Coordinated ticket sales and distribution, ensuring a smooth and efficient process. Collaborated with security and event staff to implement effective crowd control measures.

• Managed the Host City Activation events & Spectator Engagement events which included Selection of Vendors, Artist Management, Event Show flow.

• Super headed the team of members to successfully organize the annual TSEC Marathon, ensuring seamless coordination across departments.
• Collaborated with internal stakeholders (college authorities, student councils) and external vendors to ensure timely execution of all event aspects.