Shweta Mishra
Lucknow
Summary
Dynamic Telecaller with proven success at Pam India Lube Oil Industries, excelling in outbound calling and customer engagement. Skilled in developing effective sales strategies and resolving issues, I consistently enhanced call quality and contributed to team collaboration, achieving significant growth in client acquisition and product promotion.
Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Telecaller
Pam india lube oil industries
Lucknow
01.2025 - Current
- Conducted outbound calls to engage potential customers and promote services.
- Managed customer inquiries and resolved issues through effective communication.
- Collaborated with team members to improve call scripts and strategies.
- Monitored call quality to ensure adherence to company standards and protocols.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Networked to build client base and promote products to new and existing clients.
- Cross-sold additional products and services to purchasing customers.
Education
Intermediate
Lucknow, Uttar PradeshSkills
- Outbound calling
- Customer engagement
- Call monitoring
- Sales strategies
- Script development
- Issue resolution
- Product promotion
- Team collaboration
- Call quality
- Follow-up calls
- Goal oriented
- Professional speaking
- Scripted calls
- Lead management
- Call control
- Negotiation
Timeline
Telecaller
Pam india lube oil industries
01.2025 - Current
Intermediate