Shweta Sharma
Delhi
Summary
Results-oriented professional with [2] years of experience in [Customer Service]. Proven track record of [GEM Awards and RNRs ]. Strong [relevant soft skills such as communication, teamwork, leadership, etc.]. Passionate about [Customer obsession and Deep Dive ]. Seeking to leverage expertise and drive for excellence in a challenging role at [Amazon].
Overview
2
2
years of professional experience
Work History
SPS Associate
Amazon
Bangalore
10.2022 - Current
- Handling catalog related issues for France marketplace.
- Taught all sites folks how to Flex their shift and weekoffs as per their needs.
- Resolved so many Brand Specialist and vendor consultant issues for their vendors over chime calls and messages.
- Received Gemba Award and Monthly RNRs on the basis of top performer of the team.
- Raised so many GEMBAs to resolve the SOP defects.
Call and Email Representative
Concentrix
Bangalore
01.2022 - 10.2022
- Provided customer service to Oneplus customers related with device and accessories.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Education
MCA - Master of Computer Applications.
AMITY Online University
Noida06-2024
BCA - Bachelor's in Computer Applications
IGNOU
New-Delhi12-2021
12th - Commerce With Maths
SArvodaya Kanya Vidyalaya
New-Delhi06-2018
High School Diploma -
Govt. Girls Sr. Secondary School
New-delhi05-2016
Skills
- C
- C
- JAVA
- HTML
- FRENCH
- EXCEL
- MS WORD
Timeline
SPS Associate
Amazon
10.2022 - Current
Call and Email Representative
Concentrix
01.2022 - 10.2022
MCA - Master of Computer Applications.
AMITY Online University
BCA - Bachelor's in Computer Applications
IGNOU
12th - Commerce With Maths
SArvodaya Kanya Vidyalaya
High School Diploma -
Govt. Girls Sr. Secondary School
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