Shweta Singh
Deputy General Manager
Bengaluru
Summary
Accomplished Deputy General Manager at Quess Corp, adept in operations management and cross-functional team coordination. Demonstrated leadership in driving revenue growth and streamlining processes for efficiency. Proven track record in enhancing client satisfaction and fostering strong relationships, underpinned by a solid foundation in project management and team building.
Overview
10
10
years of professional experience
Work History
Deputy General Manager
Quess Corp
Bangalore
03.2022 - Current
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Developed and executed annual business plans, resulting in consistent revenue growth.
- Collaborated with department heads to establish goals and work plans.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
Account Manager
Alten Calsoft Labs
11.2019 - 02.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager
Collabera
01.2017 - 08.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Recruitment Consultant
Quess Corp
02.2014 - 01.2017
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
Education
MBA - HR
ISBR
Bengaluru, India 04.2001 -
BBA -
Future Business School
Kolkata 04.2001 -
Skills
Operations Management
Timeline
Deputy General Manager
Quess Corp
03.2022 - Current
Account Manager
Alten Calsoft Labs
11.2019 - 02.2022
Account Manager
Collabera
01.2017 - 08.2019
Recruitment Consultant
Quess Corp
02.2014 - 01.2017
MBA - HR
ISBR
04.2001 -
BBA -
Future Business School
04.2001 -
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