SHWETHA JAGAMANI
Bangalore
Summary
Dynamic professional with a proven track record at Dell Technologies, excelling in account management and technical pre-sales. Adept at driving customer success through innovative solutions and cross-functional collaboration. Skilled in RFP development and data analysis, I enhance operational efficiency while ensuring high customer satisfaction and retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist 2, Inside Product
Dell Technologies
Bangalore
09.2024 - Current
- Provided technical assistance to customers and field Pre-Sales professionals by assisting the team in account management, customer experience and program partnership.
- Supported virtual product demos, onboarding sessions, and QBRs for overseas clients, aligning technical capabilities with client objectives.
- Escalated problems encountered in the field to the appropriate post-sales technical team, and engaged in complete end-to-end support for best-in-class customer support and experience.
- Acted as a product expert to support pipeline growth and deal progression.
- Resolved complex product configuration, pricing, and compatibility queries.
- Ensure high levels of customer satisfaction through proactive follow-ups and timely communication.
- Developed custom tools and processes to address unique scenarios, enhancing operational efficiency.
- Participated in sales strategy planning and supported internal sales teams.
- Identified and pursued greenfield and brownfield opportunities.
Customer Experience Engineer
Dell Technologies
Bangalore
01.2023 - Current
- Collaborated with cross-regional teams to support enterprise clients across North America, EMEA, and APJ, ensuring seamless communication and timely resolution of queries.
- Constructed the solutions for the environment in the form of technical drawings, and developed proposals and quotes for providing the customer with up-to-date solutions for their requirements.
- Contributed to RFI/RFP processes, and generated supporting documentation.
- Provided backend support for product configuration and pricing tools.
- Cultivated strong relationships and collaborated with key stakeholders, including System Engineers, Sales Reps, and Customers, to design and position tailored product solutions for enterprise clients.
Programmer Analyst
Cognizant Technology Solutions
Bangalore
10.2021 - 12.2022
- Developed Informatica mappings and technical designs based on business needs.
- Hands-on with SQL, Python, ETL tools, Unix, and Shell scripting.
- Managed data extraction, transformation, and loading from multiple sources.
- Wrote and executed unit test cases to validate solutions.
Education
B.E - Automation & Robotics Engineering
KLE Technological University
Hubballi, India01.2021
Skills
- Account management
- Technical pre-sales and customer success
- RFP, RFI, and proposal development
- Technical demonstrations
- Project management
- Cross-functional collaboration
- Salesforce CRM
- Customer onboarding and adaptation
- Account retention and renewal readiness
- SAS and SAAS sales
- Data-Driven decision making
- Communication and presentation skills
- MS PowerPoint and Excel
Certification
- NIST Cybersecurity Framework 2.0
- Specialist – Technology Architect, PowerScale Design (v5.0)
- Associate – Information Storage and Management (v5.0)
Awards
1. Bravo Award : Top Performer – Q2 FY24, UDS solution services: 950+ deliverables, 100% KPI achievement
2. Game Changer Award: Pricing Project - Created 700+ DSA configurations mapped to PowerScale solutions
3. Cheers award: Building team culture - Ensured that we come together as a team to celebrate each other’s achievements, personal and career milestones, and giving back to society via CSR events.
4. Applause award: Grant Discovery Project - successfully mapped 623 WEST accounts to relevant US grants, supporting sales pipeline development for K-12, healthcare, and public safety verticals
Timeline
Specialist 2, Inside Product
Dell Technologies
09.2024 - Current
Customer Experience Engineer
Dell Technologies
01.2023 - Current
Programmer Analyst
Cognizant Technology Solutions
10.2021 - 12.2022
B.E - Automation & Robotics Engineering
KLE Technological University
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