Utkarsh Saurav

Customer Experience Architect. (July 2023 – October 2024)

• I specialize in multiple Dell storage products, including PowerStore, Unity, VxRail, and PowerFlex, with certification.
• I build customer relations to enhance customer satisfaction and their experience.
• I interact with the sales counterpart to understand the pain points, future vision, or desired outcomes for our customer.
• I help our customers find the best-fit solution for their environment.

Specialist 2, Inside Product (November 2024 – current)

• The work remains the same but with added responsibilities of handling bigger, enterprise-level accounts.
• I am currently working with a pipeline of $4 million with various customers and have closed deals worth $1.8 million in the previous 2 quaters.

Internship (January 2023 - July 2023)

• I have been trained in multiple Dell storage arrays.
• I have certifications in PowerStore, Unity, and VxRail to understand the workings of the arrays.
• Worked with a dedicated mentor on live cases to understand how the field team operates.