Siddarth S

• Owned a portfolio of NA Enterprise customers with ARR ranging from $75K to $300K, managing a total book of business exceeding $8M.
• Drove enterprise adoption and value realization across 10 or more large-scale deployments, ensuring seamless onboarding, and measurable ROI for customers.
• Lead all strategic customer interactions, including EBRs, QBRs, CXO level reviews, and success planning, resulting in over 90% CSAT, and improved customer alignment.
• Improved feature and product adoption by 25–40% using structured enablement, tailored playbooks, and data backed usage insights.

• Consistently achieved a 95-98% renewal rate by mitigating risks early, strengthening stakeholder relationships, and delivering high-impact business outcomes.

• Identified and converted expansion opportunities through proactive usage monitoring and executive alignment, contributing to 15–20% upsell revenue.
• Managed cross-functional initiatives (product, engineering, sales, marketing) to deliver enterprise grade solutions, and accelerate time to value.
• Reduce escalations by up to 55% through early risk detection, proactive issue resolution, and strong governance frameworks.
• Conducted enterprise-level training and sessions, enabling over 500 users, and increasing module adoption by 20% to 35%.
• Acted as an enterprise customer's strategic advisor, translating business needs into product requirements, influencing roadmaps, and contributing to PRDs.
• Partnered closely with sales leadership to support renewal forecasting, negotiation strategy, and multi year contract planning.

• Managed a portfolio worth ₹30–40 million, with end-to-end ownership of renewals, upsell and cross-sell opportunities.
• Reviewed and finalized over 600+ contracts annually, ensuring 100% alignment with pricing models, scope standards, and compliance protocols.
• Oversaw end-to-end contract and scoping processes across ₹500Cr+ worth of deals, driving efficient execution and service delivery.
• Conducted risk assessments across 100% of contracts, ensuring adherence to legal, regulatory, and business policies, resulting in zero escalations.
• Led pre- and post-sales negotiations for high-value accounts, achieving a 95% success rate in closing contracts aligned with business and legal objectives.
• Aligned pre-sales strategy with business goals, contributing to a 20% improvement in proposal-to-closure timelines.
• Acted as SME for Contract Lifecycle Management (CLM), streamlining workflows and reducing contract turnaround time by 30%.
• Managed cross-functional stakeholder coordination across legal, sales, and delivery teams, ensuring 98% on-time contract execution and project delivery.

• Analyzed quantitative and qualitative data across 120+ client engagements, delivering data-driven recommendations that improved adoption and aligned with business objectives.
• Enabled seamless onboarding and product adoption for 100+ accounts, leading to a 25% increase in feature utilization and 40% boost in long-term client retention.
• Identified and executed upsell/cross-sell strategies, contributing to ₹1.2Cr in expansion revenue through multi-division rollouts and multi-country deployments.
• Led renewal and churn mitigation efforts, achieving a 90%+ renewal rate across strategic accounts and reducing churn risk by 35% YoY.
• Drove 13.7% MoM individual growth and 7.46% team growth, backed by structured GTM initiatives and key account interventions.
• Designed and executed market entry strategies in 3 new regions, including competitive benchmarking and partner ecosystem evaluation.
• Built strong CXO-level relationships and facilitated 100+ MBRs/QBRs, leveraging KPIs to drive strategic alignment and opportunity mapping.
• Created and maintained 10+ live dashboards using Power BI, Google Data Studio, and Zoho Analytics - enabling real-time visibility into business performance and decision-making.

• Delivered 20+ research presentations that enabled senior stakeholders to make timely, data-backed decisions, reducing turnaround time by 30%.
• Influenced product roadmap by analyzing 1,000+ data points/month from customer feedback and industry trends, leading to 6 key feature launches and a 15% increase in user engagement.
• Performed gap and risk analyses across multiple business units, implementing risk mitigation strategies that reduced operational delays by 25%.
• Supported annual and quarterly budgeting cycles with high-accuracy forecasts, improving budget planning efficiency by 20%, and reducing variance between planned and actuals.
• Built and managed 15+ dashboards and reports using Power BI, Google Data Studio, and Zoho Analytics, enabling real-time performance tracking and executive reporting.
• Conducted ongoing competitive intelligence on market players, identifying shifts in pricing and positioning strategies that supported a 10% gain in market share for priority offerings.

• Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
• Conducted market research to identify industry trends and inform strategic planning initiatives.
• Provided data-driven insights, drove strategic collaboration, and contributed solutions to support business growth.
• Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.

• Identified trends in enterprise and B2B, initiated a series of marketing strategies leading to 2x growth, and campaigns to fast-track market awareness, generate demand, and accelerate business by capturing the demand.
• Succeeded in increasing market share by 21% in 16 months.
• Conducted risk analysis and implemented mitigation strategies while deploying predictive analytics models to forecast future trends.