Siddharth Sabharwal
New Delhi
Summary
Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Innovation Technology By Design
New Delhi
08.2024 - Current
Responsibilities
- Windows Server and Client Operating System monitoring for Storage/CPU/Memory/Network issues
- Working on Connectwise Manage/HaloPSA ticketing tool
- Working on RMM tools like Datto/Veeam/Axcient
Technical Support Engineer
Concentrix India Pvt. Ltd.
Gurugram
08.2021 - 07.2024
Responsibilities
- Windows Update/ Upgrade/ Offline Servicing and Patching
- Windows Activation (KMS/MAK)
- Bitlocker Security
- Root Cause Analysis (RCA) for issues
- Troubleshooting of Virtual Machines using Windows HyperV
- Experience in Windows Server Failover Clustering
- Knowledge in Backup with Windows Server Backup Tool
- Troubleshooting backup Issues with VSS Service
- Understanding on Windows Active Directory
- Understanding on Networking
- Worked with team of 8 - 15 engineers including SMEs, Escalation Engineers
- Collaborated with Microsoft Partner Technical Advisors /Product Group Team /Microsoft Escalation Engineers
- Provide Triages on multiple technologies to team mates
Technical Support Agent
Teleperformance India
Gurugram
05.2016 - 07.2021
Responsibilities
- Worked on Digital Storage media device (SanDisk/Western Digital Products)
- Professional Memory Cards
- Professional Hard Drives
- Professional Solid State Drives
Education
Bachelor of Arts - Art
Himalyan Garhwal University
HGU08-2020
Certification
- AZ-900, Microsoft, Not Provided
- MCSE: Windows Server 2022 OS Administration, Udemy, Not Provided
Timeline
Senior System Administrator
Innovation Technology By Design
08.2024 - Current
Technical Support Engineer
Concentrix India Pvt. Ltd.
08.2021 - 07.2024
Technical Support Agent
Teleperformance India
05.2016 - 07.2021
Bachelor of Arts - Art
Himalyan Garhwal University
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