SIDDHARTH SINGH
Kolkata
Summary
Results-driven professional with 10 years of experience in operations, quality assurance, real-time analysis, and process training, with strong expertise in invoice processing and payment processing. Proven track record of leading high-performing teams, ensuring SLA adherence, and delivering excellence in Accounts Payable operations. Skilled in stakeholder management, process optimization, and driving continuous improvement using Six Sigma methodologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Cognizant Technology Solutions
Kolkata
05.2022 - Current
- Having experience leading operations for 280 employees ensuring SLA adherence.
- Have knowledge about processing financial transactions for payment processing industry.
- Conducted quality audits ensuring compliance.
- Conducted weekly meetings to review progress, address challenges, and establish project goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered training to new hires.
- Drived process improvements using Six Sigma methodology.
- Managed risk assessments, implementing mitigation strategies that minimized disruption during project execution.
Senior Practitioner
Concentrix Daksh India Pvt. Limited
05.2016 - 05.2022
- Managed payment-related queries and transactions.
- Experience in reconciliation and financial operations.
- Acted as SME and handled escalations.
- Trained new hires and improved process adherence.
- Mentored junior practitioners, fostering skill development and knowledge sharing within the team.
Education
Bachelor of Commerce (B.Com) -
Heramba Chandra College
Skills
- Team Leadership
- Invoice Processing
- Payment Processing
- SLA & KPI Management
- Quality Assurance
- Six Sigma
- Stakeholder Management
- MS Excel
- PowerBI
- Operating AI tools(ChatGPT, Gemini, Perplexity, Copilot)
- Mentoring & Coaching
- Team engagement initiatives
- Workforce planning
- Customer relationship management
- Visionary thinking
- Performance evaluation
- Adaptive problem solving
Certification
- Six Sigma Green Belt
- FACET Certification
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Languages
English
Advanced
C1
Hindi
Proficient
C2
Bengali
Intermediate
B1
Timeline
Subject Matter Expert
Cognizant Technology Solutions
05.2022 - Current
Senior Practitioner
Concentrix Daksh India Pvt. Limited
05.2016 - 05.2022
Bachelor of Commerce (B.Com) -
Heramba Chandra College