SIDHARTHA
Ghaziabad
Summary
Results-driven Key Account Manager offering around 7 years of success creating exceptional online shopping experiences across diverse product categories. Excel in developing innovative sales and promotional strategies to overcome market saturation and achieve year-over-year revenue growth. Collaborate with internal partners to implement end-to-end customer success functions and integrate the latest technology solutions. Core strengths include:
E-commerce | Online Sales | Inventory Management | Order Fulfillment | Warehouse Operations | Data Analytics | Logistics Planning | Team Leadership
Overview
7
7
years of professional experience
Work History
Key Account Manager
JAIN AMAR CLOTHING PVT LTD (MADAME)
08.2023 - Current
- Working as Key Account Manager in this organization
- Managing various online platforms such as Nykaa Fashion, Tata Cliq, Amazon, Ajio, Flipkart and brand website(glamly.com).
- Develop and execute key account plans to achieve sales targets and enhance company profitability.
- Collaborating with the in-house content creation and marketing teams to ensure that all digital content is optimized for optimal performance.
- Collaborating with e-commerce platforms POCs to drive marketing campaigns, manage pricing, implement discounts, and promotions and offers.
- Enhancing product listings with precise descriptions, high-quality images, and relevant keywords.
- Managing PPC Ads-Develop, implement, and optimize PPC campaigns to enhance return on ad spend (ROAS).
- Working on forecasting at the business unit level for net sales, margin, and average selling price (ASP).
- Managing merchandise plans concerning product types, seasons, categories, and gender mix.
- Assisting with daily operations related to complaints and customer escalations by collaborating with relevant teams to gather necessary information and provide support.
- Ensuring the relevant dashboards/reports are created, updated, and distributed with the right information in a timely manner rewrite
Manager Ecommerce and Operations
Superhouse Limited (Allen Cooper)
Noida
02.2023 - 07.2023
- Worked as a Manager-Ecommerce and Operations in this organization.
- Oversaw daily operations, maintained efficiency and quality standards.
- Managed inventory, weekly promotions, and discount strategies. Created and executed promotional campaigns, using insights from weekly competitive analysis to inform decisions. Took full responsibility for P&L, driving key business metrics such as conversion rates, GMV, average selling price, returns, cancellations, and profit margins on marketplaces.
- Drafted reports outlining key performance indicators related to brand awareness initiatives.
- Provided guidance on best practices for advertising campaigns across various marketplace channels.
- Collaborated with internal teams including designers, copywriters, to create comprehensive branding initiatives.
- Developed and implemented brand strategies to increase visibility, engagement, and customer loyalty.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed competitors' activities, trends in the industry, and changes in consumer behavior to develop effective brand plans.
Key Account Manager
MIRZA INTERNATIONAL LTD (RED TAPE)
02.2022 - 02.2023
- Worked as a Key Account Manager in this organization.
- Managed various online platforms such as Amazon, Myntra, AJIO-JIT, Trell Shop, and brand website(Redtape.com).
- Worked with the Designer and Merchandising teams to effectively launch products and their associated marketing campaigns.
- Worked closely with the Photoshoot and Content Writing teams to ensure the timely lunch the products.
- Ensured the accuracy of the product catalog by overseeing the photoshoot, managing product descriptions, bullet points, titles, and placing items in the correct category.
- Managed GMV, ASP, returns, cancellations, and margins for both the brand website and marketplaces, while collaborating with the marketing and accounts teams.
- Managed inventory, weekly offers and discounts, promotional strategies, and actionable insights from competition analysis. Held P&L responsibility and took ownership to drive key business metrics on marketplaces.
- To plan specific promotions work with the product team to ideate new features to improve brand website user experience
Sr. E-Commerce Executive
KHULLAR APPEARLS PVT LTD (Kassually)
11.2019 - 02.2022
- Worked as an Sr.E-Commerce Executive in this organization
- Initiated and managed e-commerce portals and their processes, with extensive knowledge of operating platforms such as Amazon, Flipkart, AJIO-JIT, and Myntra.
- Managed and handled product listings on online platforms such as Myntra, Flipkart, Amazon and AJIO.
- Prepared catalog templates for listing on various e-commerce portals and was responsible for cataloging, uploading photos, order processing in accordance with SLAs, customer service, image enhancement, and quality checks for product descriptions.
- Optimized and modified existing product titles, keywords, descriptions, and prices to enhance product visibility and boost sales.
- Strategized & executed strategic plans to drive monthly sales revenue growth in sales-revenue from the online platforms.
- Managed warehouse inventory and oversaw all inbound and outbound shipments between the production facility and the warehouse.
- Maintained reports on sales performance by zone wise and product wise , category wise, analyzed data to develop future product and marketing strategies, considering various business channels.
- Maintained reports including daily sales, daily returns, and stock levels, categorized by channels.
Team Leader-Operations
RINGZAA INFORMATICS PVT. LTD.
09.2017 - 11.2019
- Worked as a Team Leader in the Amazon Seller Affiliated process.
- Managed a team of approximately 12-15 agents, ensuring that all key performance metrics were met and exceeded in accordance with client SLAs.
- Managed team workload distribution and structure to ensure consistent high performance.
- Onboarded distributors, wholesalers, retailers, and manufacturers onto Amazon Seller Central to facilitate product sales on Amazon India.
- Oversaw client accounts by managing advertising strategies, automated pricing, order processing, and fulfillment to ensure timely and accurate delivery while also monitoring stock levels.
- Addressed all queries from sellers regarding their Amazon accounts.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
Education
Bachelor of Arts -
ISBM, Noida
01.2019
Class 12th -
J.I. College Nagal(S.R.E)
01.2012
Class 10th -
D.S Inter College Nagal(S.R.E)
01.2010
Skills
- Team Management
- Leadership Skills
- E-Commerce
- Sales and Marketing
- E-Commerce Advertising
- Marketing
- Inventory Management
- Amazon FBA
- Brand Promotion
- Sales monitoring
Accomplishments
- Awarded Outstanding Performance Award for the month of Feb 2018 for highest GMS slab touch of single launch account and Mar 2019 for highest number of launch account in single month by Ringzaa Informatics Private Limited. (Amazon).
- Completed six weeks intern at Mahindra & Mahindra Ltd farm Equipment Sector Swaraj Division, Mohali.
Languages
Hindi
First Language
Timeline
Key Account Manager
JAIN AMAR CLOTHING PVT LTD (MADAME)
08.2023 - Current
Manager Ecommerce and Operations
Superhouse Limited (Allen Cooper)
02.2023 - 07.2023
Key Account Manager
MIRZA INTERNATIONAL LTD (RED TAPE)
02.2022 - 02.2023
Sr. E-Commerce Executive
KHULLAR APPEARLS PVT LTD (Kassually)
11.2019 - 02.2022
Team Leader-Operations
RINGZAA INFORMATICS PVT. LTD.
09.2017 - 11.2019
Bachelor of Arts -
ISBM, Noida
Class 12th -
J.I. College Nagal(S.R.E)
Class 10th -
D.S Inter College Nagal(S.R.E)