Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic
SIMRAN SINGH

SIMRAN SINGH

Gurgaon

Summary

Business Manager with extensive experience in healthcare operations and Sales across multiple locations. Proven track record of driving growth and increasing revenue through strategic planning and process optimization. Expertise in team leadership and compliance management, fostering strong stakeholder relationships to enhance business performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager, Offline Business

HexaHealth
Gurgaon
10.2023 - Current
  • Expertise in devising and implementing comprehensive marketing plans tailored to the healthcare sector.
  • Identified and pursued new business opportunities, contributing to an increase in revenue over time.
  • Proven ability to drive revenue growth through strategic marketing initiatives and partnerships.
  • Developed and maintained relationships with corporate clients.
  • Strong analytical skills to assess market trends, consumer behavior, and the competitive landscape to inform marketing strategies.
  • Experienced in establishing and maintaining partnerships with local businesses, doctors, and hospitals to expand referral networks.
  • Managed doctor payouts and partnership agreements to ensure seamless operations.
  • Committed to advancing healthcare services through innovative solutions and strategic partnerships with medical experts.
  • Organized and executed healthcare camps, improving patient outreach and community engagement.
  • Led the onboarding of new hospitals and doctors with HexaHealth, ensuring smooth integration.
  • Adept at analyzing market trends and feedback to identify opportunities for service improvement and business growth.

Senior Team Lead

HexaHealth
Gurgaon
10.2022 - 09.2023
  • Led and managed a team of sales representatives, providing guidance, motivation, and coaching to achieve sales targets.
  • Developed and implemented effective sales strategies and tactics to drive revenue growth, market penetration, and customer acquisition.
  • Monitored and evaluated team performance through key performance indicators (KPIs), and provided regular feedback.
  • Conducted training sessions and workshops to enhance the skills and product knowledge of the sales team.
  • Managed and trained sales team members, providing daily guidance on task completion and target achievement.
  • Implemented process improvements based on feedback from customers or internal stakeholders.
  • Managed budgets and resources effectively, optimizing operational costs while maintaining quality care standards.
  • Conducted regular meetings with team members to discuss progress and identify areas for improvement.
  • Participated in recruitment activities such as interviewing candidates and making hiring decisions.
  • Provided training and support for team members on how to use the CRM system effectively.

Patient Care Specialist

HexaHealth
Gurgaon
03.2022 - 09.2022
  • Engaged with patients, offering them a first glimpse into the transformative services of HexaHealth through deep, structured conversations.
  • Ability to understand the different stages of the sales cycle (lead, prospect, opportunity, close), and use CRM to track progress and ensure proper follow-up.
  • Understood each patient's unique healthcare journey, personalizing the benefits of HexaHealth's vast hospital network and services.
  • Provided emotional support to family members of critically ill or injured patients.
  • Actively engage in client acquisition and relationship management.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Ability to generate reports on sales performance, identify trends, and use data to improve sales strategies.

Patient Care Coordinator (Robotic Joint Replacement)

Sarvodaya Hospital
Faridabad
01.2021 - 02.2022
  • Managed day-to-day operations in robotic joint replacement procedures.
  • Strong knowledge of robotic joint replacement surgeries.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Conducted patient counseling, explaining surgical procedures, and recovery processes.
  • Provided personalized support to patients and families, improving their overall experience.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Conducted ward rounds, patient grievance management, and lead conversions.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.

Medical Operations & QA Intern

Columbia Asia Hospital
07.2020 - 12.2020
  • Led COVID-19 operations, ensuring smooth testing and audits across departments.
  • Trained staff on COVID-19 testing protocols and compliance.
  • Conducted hospital-wide quality audits, improving operational efficiency.
  • Managed KPIs and data reporting for hospital leadership.

Radiologic Technologist

Metro Hospital & Heart Institute
08.2018 - 07.2019
  • Performed CT scans, X-rays, and Dexa scans, ensuring optimal imaging quality.
  • Implemented radiation safety protocols, minimizing patient exposure.
  • Trained staff on radiation protection measures and equipment maintenance.

Radiology Intern

Fortis Memorial Research Institute
07.2017 - 06.2018
  • Operated advanced imaging modalities (3-Tesla MRI, CT scan, X-ray, Mammography, Fluoroscopy).
  • Ensured radiation safety compliance and trained staff on shielding techniques.
  • Assisted in emergency mobile scanning in ER and ICU settings.

Education

MBA - Healthcare Management

Chitkara University
Rajpura
07.2021

Bachelors - Medical Imaging Technology

Chitkara University
Rajpura
07.2018

Skills

  • Business development and growth strategies
  • Strategic Planning & Problem Solving
  • Client Relationship Management (CRM)
  • Business Ethics
  • Hospital & Clinical Operations
  • Marketing Strategy
  • Operational efficiency
  • Project management

Certification

  • POWER BI Workshop, 23rd March, 2025
  • NABH 5th Edition Training for POI, National Accreditation Board for Hospitals, 12/20
  • Understanding & Strengthening Health Systems, Johns Hopkins University (via Coursera)

Accomplishments

  • Awarded with highest ATS across the department at Hexahealth.

Timeline

Manager, Offline Business

HexaHealth
10.2023 - Current

Senior Team Lead

HexaHealth
10.2022 - 09.2023

Patient Care Specialist

HexaHealth
03.2022 - 09.2022

Patient Care Coordinator (Robotic Joint Replacement)

Sarvodaya Hospital
01.2021 - 02.2022

Medical Operations & QA Intern

Columbia Asia Hospital
07.2020 - 12.2020

Radiologic Technologist

Metro Hospital & Heart Institute
08.2018 - 07.2019

Radiology Intern

Fortis Memorial Research Institute
07.2017 - 06.2018

MBA - Healthcare Management

Chitkara University

Bachelors - Medical Imaging Technology

Chitkara University

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