Summary
Overview
Work History
Education
Skills
Timeline
Generic
Simran Vohra

Simran Vohra

Infra Managed Lead
New Delhi

Summary

Versatile, dedicated and highly motivated IT Professional with 7+ years of experience providing high-level IT consulting services with the commitment of client satisfaction and a professional attitude. Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Proven ability to improve information services, support and administration. Well versed in a variety of hardware, software and various tools.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Infra Managed Lead

Accenture
New Delhi
10.2022 - Current
  • Identified opportunities and risks, recommended and worked for to implement and support technology solutions for MECM and Intune as Hypercare Lead.
  • Demonstrated organizational and time management skills while managing multiple projects and assisted in the development & maintenance of operational reports & dashboards.
  • Provides expertise on best practices, standards, architectural approaches for design & Implementation of products like SCCM, Windows 10, Modern Provisioning (Intune, Autopilot, Windows Defender)
  • Led end to end Patch Management & Software Distribution lifecycle across enterprise systems. Provides lead engineering capabilities for SCCM in Windows PC environment.
  • Build packages, task sequences, and automation scripts.
  • Developed and maintained patch compliance reports, highlighting risks and ensuring action.
  • Installing and Configuring System Centre Configuration Manager 2012 (SCCM), Upgrade to 1910, 2002 and Current Branch. Windows 10 - SCCM, Co-management.
  • Automated patch deployment processes using tools such as WSUS, SCCM or Ivanti as per the requirement which increases efficiency and accuracy.
  • Patch Management, Software Distribution and Antivirus Management.
  • Provide vision and strategy for end user computing environment including evaluation emerging technology, software, and hardware road mapping.
  • Maintaining SCCM Primary Site, Site Servers and its components.
  • Maintaining & Installation of SCCM Roles and sites and related troubleshooting.
  • Create and maintain through documentation for all desktop solutions, tools, configurations, and processes.
  • Skilled at working independently and collaboratively in team environment.

Senior Specialist

HCL Technologies
03.2021 - 09.2022
  • Configuring and Troubleshooting issues with SCCM.
  • Installation of SCCM 2012 & SCCM CB site servers (Primary site, secondary site).
  • Installation of SCCM database - Maintaining SCCM Primary Site, Site Servers and its components - Maintaining & Installation of SCCM Roles and sites and related troubleshooting.
  • Installation of SCCM clients through client push and manual installation based on request.
  • Patch Management Using SCCM of all versions and related troubleshooting.
  • Software deployment on client machines through SCCM.
  • Upgrading clients from one version to other.
  • Managing SCCM Site Server, Distribution point, Management Point and Other roles.
  • Managing SCCM Server and Generating S/W and H/W inventory through SMS Reporting point.
  • Monitoring Server's health end errors through Event Viewer and Logs.
  • Handling team and supporting escalation Issue - Setting up new environment based on customer requirement for different sites.
  • Installation and configuration SCCM Site Server and Distribution point and troubleshooting.
  • Backing up and restoring SQL server as well SMS Server Database.
  • Create custom report through Report Builder based on requirement.
  • Configuring and Troubleshooting issues with Software packages and applications.
  • Creating New applications requested by users.
  • Taking actions on the tickets raised by users.
  • Managing the Change requests raised for the implementation of any new application through SNOW.
  • Managing and creating reports for the changes took place in SCCM regarding the application packaging.
  • Backing up and restoring SQL server as well SMS Server Database.
  • Creating custom report through Report Builder based on the requirement.
  • Managing and assisting the team members for the issues related to SCCM.
  • Upgrading, Retiring, Superseding the applications and packages running in environment.
  • Provides technical direction to project teams leads/participate in project planning sessions with clients or IT management; provides solutions and evaluates the merit of each solution including highly complex issues.
  • Able to demonstrate detailed understanding of architecture principles and methods, technology and standards.
  • Provides expertise on best practices, standards, architectural approaches for design & Implementation of products like SCCM, Windows 10, Modern Provisioning (Intune, Autopilot, Windows Defender).
  • Provides lead engineering capabilities for SCCM in a Windows PC environment.
  • Build packages, task sequences, and automation scripts.
  • Able to manage end user computing Group Policy.
  • Develop application, patch, and update deployment strategy.
  • Provide vision and strategy for end user computing environment including evaluation of emerging technology, software, and hardware road mapping.
  • Create and maintain through documentation for all desktop solutions, tools, configurations, and processes.
  • Mitigate risk and provide consistency and dependability by adhering to policies and procedures for change and incident management.
  • Mentor junior team members and train on systems and solutions.
  • Develop yourself by staying current on industry trends and new technologies.
  • Managing all work order/incident through ServiceNow.
  • Provide support remotely to users within defined SLA as per the severity.
  • Troubleshoot reported issue by users/clients.
  • Troubleshooting issues with SCCM Upgrade and servicing.
  • Troubleshooting issues with Operating System Deployments.
  • Troubleshooting issues with SCCM all components.
  • Troubleshooting issues with SCCM Client and server communication.
  • Working knowledge of Intune and hands on experience as well.

Server Support Engineer (EPS)(SME)

Convergys
New Delhi
02.2017 - 03.2021
  • Company Overview: Microsoft EPS (Enterprise Platform Support)
  • Configuring and Troubleshooting issues with SCCM (SYSTEM CENTER CONFIGURATION MANAGER).
  • SCCM installation and hierarchy planning.
  • Working and configuration of SCCM components like Management point, Distribution point, Software Update Point, Service connection point, Reporting services point, Cloud management gateway etc.
  • Discovery methods and their working SCCM boundaries and boundary group concept.
  • Site Backup and SQL database backup.
  • Configuring and working of SCCM & SQL Reporting, Clients installation and registration and their working.
  • Handling team and supporting escalation Issue.
  • Setting up new environment based on customer requirement for different sites.
  • Creation and deployments of Software packages and application.
  • Site to site communication flow (File based replication) and Database replication Services.
  • Software updates deployments, ADR's, Windows 10 servicing, Offline servicing etc.
  • Third Party updates management through SCCM.
  • Management of O365 Updates through SCCM.
  • Management of SCEP (System center endpoint protection updates) and MBAM.
  • Configuration of SCCM on Always on High availability.
  • Operating system deployment through PXE, Task sequences, in place upgrade, Capture and media, USMT etc.
  • Configuring and Troubleshooting issues with standalone WSUS (Windows server Update services).
  • Configuring and Troubleshooting issues with SQL through management studio.
  • Configuring and Troubleshooting issues with WSUS (WINDOWS SERVER UPDATE SERVICES).
  • Troubleshooting issues with Software updates deployment issues.
  • Troubleshooting issues with Software packages and applications issues.
  • Troubleshooting issues with SCCM Client and server communication in all scenarios (Same forest, Cross forest, Azure, internet based clients etc.).
  • Troubleshooting issues with SCCM Upgrade and servicing.
  • Troubleshooting issues with Operating System Deployments.
  • Troubleshooting issues with SCCM Reporting and all SCCM components.
  • Troubleshooting issues with Standalone WSUS Installation, Configuration, Maintenance and Patching.
  • Troubleshooting issues with SCCM Client and server communication.
  • Analyzing logs, NetMon, ProcMon traces and crash dumps to troubleshoot the issues.
  • Configuring hierarchy of Sites in Customer's environment.
  • Satisfying customers by helping them by providing best and quick resolution.
  • Performing Lab tasks, triages, Knowledge measurements tests conducted by Technical lead on monthly basis.
  • Microsoft EPS (Enterprise Platform Support)

Education

Microsoft Certified Solutions Expert - Active Directory, SCCM and WSUS Installation; Configuration and Administration, Basic Networking and Windows, Storage

Microsoft
New Delhi, India
02.2021 - 02.2022

Bachelor's Degree - Commerce

University of Delhi
New Delhi, India
07.2016 - 08.2019

Skills

  • Software Deployment Process

  • Patch Management

WSUS and SCCM

  • Analytical Skills

Testing & Problem-Solving Skills

  • Managing Skills

  • Administrative Skills

Written & Verbal Communication

Timeline

Infra Managed Lead

Accenture
10.2022 - Current

Senior Specialist

HCL Technologies
03.2021 - 09.2022

Microsoft Certified Solutions Expert - Active Directory, SCCM and WSUS Installation; Configuration and Administration, Basic Networking and Windows, Storage

Microsoft
02.2021 - 02.2022

Server Support Engineer (EPS)(SME)

Convergys
02.2017 - 03.2021

Bachelor's Degree - Commerce

University of Delhi
07.2016 - 08.2019

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Simran VohraInfra Managed Lead