Summary
Overview
Work History
Education
Skills
Certification
AWARDS & RECOGNITION
Timeline
Generic

SINDHUJA MISHRA

Bengaluru,

Summary

Detail-oriented HR Operations professional with 5 years in employee lifecycle management and HRIS/Workday operations. Expert in addressing complex employee inquiries, enhancing service delivery, and ensuring HR data accuracy while collaborating with Payroll and Legal teams. Proficient in executing Workday transactions, managing employment documentation, and upholding process compliance.

Overview

1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience

Work History

HR Operations Specialist

PALO ALTO NETWORKS (via Ascendion)
2025.09 - Current
  • Provide end-to-end HR operations support for US employees through the HR Connect team, resolving employee inquiries and service requests accurately and on time.
  • Processed Workday transactions, HR operations tickets, employee data updates, and system-related issues, ensuring compliance with HR policies and procedures.
  • Supported employee lifecycle activities, managing termination processing, offboarding documentation, and related HR administration to facilitate smooth transitions.
  • Partner with Payroll, Legal, and other cross-functional teams to investigate and resolve employee-related queries.
  • Prepare and manage Verification of Employment (VOE) letters, visa letters, equity letters, and other employment-related documentation.
  • Coordinated Return-to-Office (RTO) exceptions, resolving attendance-dashboard and badging discrepancies with stakeholders to maintain operational integrity.
  • Support the preparation, processing, and distribution of Master Service Agreements (MSAs) and other service-related agreements.
  • Maintain accuracy, confidentiality, and compliance when handling sensitive employee information and HR documentation.
  • Follow SOPs and service-level expectations to ensure consistent service delivery and a positive employee experience.

HR Operations Executive

COGNIZANT
2023.10 - 2025.08
  • Managed Workday HR transactions for manager transfers, compensation changes, and employee lifecycle movements, enhancing operational efficiency across US locations.
  • Facilitated onboarding, exits, leave of absence (LOA), and job movements through accurate Workday transactions, streamlining HR processes.
  • Resolved failed Workday workflows and ensured compliance with HR procedures and deadlines, improving process reliability.
  • Maintained HRIS data accuracy and audit integrity for employee records and organizational changes.
  • Client: ScribeAmerica.

HR Assistant

AMAZON (via Xpheno)
2022.09 - 2023.05
  • Handled ServiceNow HR cases for employee transfers and exits, facilitating policy interpretation and ensuring smooth transitions for employees.
  • Managed Workday Leave and Time Off corrections, coordinating with Payroll and Compliance teams to ensure accurate employee data and adherence to policies that support employee satisfaction.
  • Monitored timekeeping records and supported HR workforce reporting, contributing to insights on attrition, onboarding, and employee satisfaction.
  • Supported employee communication and HR service delivery across operational processes.

HR Helpdesk Executive

ACCENTURE
2021.01 - 2022.06
  • Resolved employee inquiries regarding benefits, leave, and documentation promptly, ensuring clarity and support.
  • Delivered HR support across benefits, leave, documentation, and HR processes, improving employee satisfaction.
  • Managed compliance processes and escalated sensitive employee concerns to HR stakeholders for timely resolution.
  • Client: Facebook.

Education

MBA - HRM & Project Management

Manipal University Jaipur
Jaipur, India
2025.02 -

BBA - Human Resources Management

Dayananda Sagar Institutions
Bengaluru, India
2017.08 - 2020.05

School Education -

St. Xavier's Public School
Korba, Chhattisgarh, India

Skills

  • Workday management
  • HRIS administration
  • ServiceNow case management
  • Employee lifecycle administration
  • Benefits administration
  • Employee relations
  • Cross functional communication
  • Employee relations management
  • HR information systems
  • HR policy/procedure development
  • Employee relations
  • Employee lifecycle processing
  • Compliance documentation
  • Payroll coordination

Certification

  • Diploma in Human Resource Management (HRM)
  • Introduction to Human Resource Concepts
  • The Complete Digital Marketing Course – 12 Courses in 1

AWARDS & RECOGNITION

  • Cheers Award – Cognizant (2×) for exceptional HR service delivery and operational excellence.
  • Featured in Cognizant Internal Newsletter for operational excellence.
  • Week Star Award – Amazon for consistent performance and quality in HR Operations.
  • Performer of the Month – Accenture for outstanding issue resolution and employee service delivery.

Timeline

HR Operations Specialist

PALO ALTO NETWORKS (via Ascendion)
2025.09 - Current

MBA - HRM & Project Management

Manipal University Jaipur
2025.02 -

HR Operations Executive

COGNIZANT
2023.10 - 2025.08

HR Assistant

AMAZON (via Xpheno)
2022.09 - 2023.05

HR Helpdesk Executive

ACCENTURE
2021.01 - 2022.06

BBA - Human Resources Management

Dayananda Sagar Institutions
2017.08 - 2020.05

School Education -

St. Xavier's Public School

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SINDHUJA MISHRA