Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Siva Kumar

Siva Kumar

Lead Analyst Enterprise And Wholesale Billing
Bangalore

Summary

  • Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency.
  • Offering 10 years of experience in Telecom industry and excellent Revenue Assurance, Fraud Management, Risk & credit control, NPI, OSS/ BSS, Postpaid, Prepaid, Retail, Whole sale & Enterprise Billing operations skills.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Personable business professional bringing successful 10+ year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
  • Dedicated Telecom Billing and Revenue Assurance professional with a history of meeting company goals utilizing consistent and organized practices.
  • Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • From Configuration, Implementation, Order management, User acceptance testing and Operational support to Services & New Product Implementation and audits
  • Played a vital role in implementing product specific solutions ranging from inventory Management, Service Fulfillment, Assurance, Enterprise tools and other solutions in both postpaid and prepaid services
  • Extensive experience in the Telecom Provisioning, Billing, Mediation and End to End business implementation
  • Played vital role in implementing billing system migration (Homisco to IPACS) for African operational countries in Airtel

Overview

10
10
years of professional experience
4
4
Languages

Work History

Lead Analyst Enterprise and Wholesale Billing

Colt Technologies Pvt Ltd
Bengaluru
11.2022 - 10.2023
  • In Suspense Management for the respective Europe countries like Austria, Spain, Sweden and France for the Error code 532 belongs to Tariff / Rate missing cases
  • Working on error codes like 2070 and 2076 belongs to origination/termination dial code not available in Kenan FX which leads to falling in Suspense
  • For this different Europe country codes need to be fixed with corrected prefix details to proceed for the Billing
  • For the Prefix details, have to check the regulatory websites and find out the correct dial codes belongs to respective Europe countries
  • Working on both types of error codes like UPP (Usage pre-processor) and MPS (Message processing System)
  • For the Analysis on error codes, use Kenan tables and fetch the data from SQL developer
  • For the other downstream systems Like Siebel, APT tools are used to check the order details whether the Billing status is completed
  • Organized system operating procedures to strengthen controls.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Identified patterns and trends in large data sets and provided actionable insights.

Senior Billing Analyst

CSGI
Bengaluru
09.2019 - 11.2022
  • Analyst in Revenue Assurance and Billing operations for Telstra (Australia) Project
  • To perform billing operations for the 30 contract solutions (Monthly / Weekly) on the CT-Bill Platform or Singleview Platform
  • There are two types of updates which need to occur in the database before processing begins for the month, Customer updates & CTS Code updates
  • Worked upon customer complaints /ITSR requests like incorrect charges (Professional Fee, Foundation Module, SMS/Voice) Quantity count and charge mismatches
  • Performed Peer review on Contracts, rating, Prebilling & Post billing activities and trend analysis on all the Contracts
  • Check the Invoice validation, Whether the Account details, address, Invoice issue date, Payment due date, total values are matched
  • Gained the experience in Singleview & Flexcab software billing data base.
  • Maintained accurate records of customer payments.
  • Audited and corrected billing and posting documents for accuracy.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Sr. Executive

BHARTI AIRTEL Ltd, Corp Office
Gurgaon
01.2017 - 09.2019
  • Worked as a senior executive in Revenue Assurance and Billing Post-paid stream for Africa operations
  • Identifying risk areas with respect to revenue leakage & fault analysis by carrying End to End reconciliation among different IT, Billing and Network Systems
  • Reconciliations, Audits and analytics in two Operation countries i.e., India and Africa
  • Worked upon MIU (rejections) and customer complaints like NRC mismatches, RC mismatches/Product mismatch and Discount mismatches
  • Performed Audits and founded out many revenue leakages, revenue opportunities, Process gaps and Time saving opportunities
  • Performed rating, Pre Billing & Post billing and trend analysis for Postpaid African operational countries
  • To check whether Rental, discount, usage, tax , payments and adjustments were correctly matched with pre bill reports of the customers and if found any billing disputes or revenue dip, usage dip will check with all the stake holders and correct the issues then will provide the billing go ahead for the Final bill run
  • Post the bill run will get the invoice summary from IT and will check with Pre bill dump and provide the go ahead for Invoice generation later will check the PDF format of invoices and provide the go ahead for e-bill report
  • Worked upon Ipacs, Single view and FX-Kenan billing systems as part of Billing operations
  • Performing Usage type ID validation activity and ensuring, Mediation is tagging correct usage type ID for all source id CDR’s and any change in trend would be escalated to the concerned teams
  • To ensure to complete prebilling and post billing activities should be validate and provide go ahead with in the timelines
  • MIU Rejection analysis on all RA MIU error Codes and have cleared many major revenue leakages/rejections by re-rating and doing appropriate corrections & configurations in billing system (FX-Kenan)
  • Configuration and validation of new number series, APNs at both FX and Mediation end
  • Worked upon customer complaints like NRC mismatches, RC mismatches and Discount mismatches
  • Work structure and Closure:
  • Ensure all the exception cases are captured in exception dashboard
  • Ensure exception reports are captured with base report count and date
  • Ensure repeat cases need to be captured separately with closure details
  • Ensure to capture RCA and CAPA for each issue persisted in day-to-day RA activities
  • Ensure to customer payments (AV Fee NRC & Payment) should update in Billing system, if not updated then check with team and do the manual posting to customer account
  • Ensure to check DOA approvals while processing the different types of waivers
  • Ensure to exclude the LPC charges which received from Circle teams with the approval of CS head.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Executive

TATA TELE SERVICES LTD, Corp Office, RA
Hyderabad
08.2013 - 01.2017
  • Post-paid and Prepaid billing Plan configurations Validations & RA analytics on both data & Voice, Leased line data & Wire Line Voice Products.
  • To ensure whether the postpaid plan configuration & billing has been done in line with the business requirement
  • Accomplishments/Responsibilities:
  • Making analysis of Postpaid Plan configurations to validate whether the configurations have been done in line with the business requirement or not for post-paid segment of GSM/CDMA business products
  • Source from Kenan billing system configuration dumps for the packages selected for analysis
  • Proper knowledge of Billing system, BU Requirements according to PPM tool
  • Prioritizing Data, Voice+Data, Voice and SMS categories of Plans with different products (Centrex, LDID PRI, EPABX, Dongle, GSM Mobile, CMO)
  • Prepaid Configurations Audit:
  • Making analysis of Prepaid Plan configurations to validate whether the configurations have been done in line with the business requirement, for Mobility segment of GSM/CDMA business products
  • Worked on monthly basis Sample E -process requests picked up from the list which were closed in between X date to Y date
  • Source from IN Dumps from IN team to validate the Prepaid plans configuration requirement according to Business.
  • PAN (Product Appraisal note), Benefit and validity verification for the requests
  • RATER rule validation for Step charging
  • To Perform Business Requests which are rolled out as AON > 3months for which do sample verification Analysis to control post production issues as part of NPI role
  • To resolve post production issues of Mobility/Enterprise within SLA which are received from respective cross functionality teams & BU
  • To check the new plan/product table level configurations in all the IT systems
  • To optimize the numbers of Plans/ Schemes & thereby reduce the complexity of offerings to Customers for Postpaid/Prepaid
  • Resolve all the post production issues within defined SLA which are received from BU
  • Applications: Worked extensively on the following application domain (vendor specific and custom developed) mainly in impact analysis and solution designing areas
  • E-Point of Sale
  • CRM & TIPPS
  • Meta solve, Citrix
  • Kenan/FX , Ipacs, Flexcab & SingleView billing system
  • Siebel, APT applications

Education

B.tech - IT

Jawaharlal Nehru Technological University
Hyderabad

Skills

Key Skillsundefined

Software

SQL

UNIX

Kenan Database

Singleview billing database

Ipacs billing database

Ms office

Timeline

Lead Analyst Enterprise and Wholesale Billing

Colt Technologies Pvt Ltd
11.2022 - 10.2023

Senior Billing Analyst

CSGI
09.2019 - 11.2022

Sr. Executive

BHARTI AIRTEL Ltd, Corp Office
01.2017 - 09.2019

Executive

TATA TELE SERVICES LTD, Corp Office, RA
08.2013 - 01.2017

B.tech - IT

Jawaharlal Nehru Technological University

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Siva KumarLead Analyst Enterprise And Wholesale Billing