SIVA KRISHNA BODIMALLA
Lead Operations
Banglore
Summary
PROFILE OBJECTIVES Accomplished Lead Operations with 14 -plus years of experience in operations and performance management seeking a new career growth in Health Care BPO industry. I am looking for this opportunity where I can use and apply my passion and knowledge for developing projects and use my professional experience to drive a positive team channel with my leadership scope. The ability to analyze complex operational problems and solution driven Can analyze, design and implement business improvement Focus on Cost analysis oriented Aim to plan and strategies innovative projects Efficient Leader showcasing Mentor role in motivating the team
Overview
18
18
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Lead Operations
Legato Health Technology
01.2019 - Current
- Focused on building quality relationship on business requirements worked closely in identifying problems and resolving them
- Lead by example to the teams in developing strategies during peak seasons and motivating coworkers with best customer service rate
- Innovative and agile to ensure best practices in process development and working effectively on documentation procedures
- Optimized Quality checks and time management in handholding the team building process
- Actively engaged in weekly meetings with stakeholders in providing objectives targeting goals of Legato Anthem
- Participated in quality assurance activities to appropriate of site messaging and proactively identify opportunities to improvise the associate work performance
- S ut herland He a lt h ca re so l ut io n s - (Apollo forme r
Lead
Legato Health Technology
01.2019 - Current
- Successfully implemented ACA SMB Macro which resulted in reduction of 5 FTE
- Successfully implemented MEWA SMB archiving Macro which resulted in reduction of 1 FTE
- Built ISG UPC Macro which resulted in reduction of 2 FTE
- Managed USPS Macro which resulted in reduction of 1 FTE
- Managed EA Report Macro which resulted in reduction of 1 FTE
- Successfully implemented Implicit Macro in EET which resulted in RE Improvement from 7 to 12
- Successfully implemented Indexing Macro in MEWA which resulted in 1 FTE saving
- Worked with onshore and reduced SMB tier I I % from 15 to 2
- Recognized and Rewarded 5 times as Star Compliance Champion and 4 times as Support Compliance Champion
- 1 attrition for last three year
- AREA OF EXPERTISE
- S ut herland He a lt h ca re so l ut io n s - (Apollo former)
Associate Manager
12.2007 - 04.2018
- Worked on Invoice generation and proactively monitored SLA and revenue loss
- Engagement with clients on deliverables as main point of contact for Chennai location
- Reviewing monthly performance reports to clients
- Monitored escalation and implemented automation process for business improvisation
- Handled the project with 6 team managers for a team of 100 agents
- Acted as a process recruiter at all necessary times also a member in operations interview panel
- Maintaining the process ISO and standard quality documentation intelligence in an organization
- Acted as a trainer in the absence of certified trainer., Out of 5 Sutherland value awards, earned 4 for excellence for people, entrepreneurial spirit, client and Leadership
- Certified Lead 100
- Achieved “People - Strives for Excellence
- Always” award for- April – June 2013
- Achieved “Best retention Manager” award for July –
- Sep 2012
- Achieved “Pat on the back” award for Oct – Dec 2010
- Achieved “Best Employee of Quarter” award for May, July 2009
- Awarded “Star of the month” for 9 consecutive Months
- Nominated as employee engagement champion for consecutively 2 years
- Out of 3500 employees only 2 persons nominated consecutively 2 years.
Education
Bachelors of Technology CSE -
St. Johns College of Engineering and Technology
01.2003 - 01.2007
Certification
Retention
Timeline
Lead Operations
Legato Health Technology
01.2019 - Current
Lead
Legato Health Technology
01.2019 - Current
Associate Manager
12.2007 - 04.2018
Bachelors of Technology CSE -
St. Johns College of Engineering and Technology
01.2003 - 01.2007
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