Sivakumar
Cloud Engineer \ IT Infra Admin \ IT Analyst
Bangalore
Summary
IT Professional with over 14 years of experience in IT administration. specialized in managing both on-premise and cloud infrastructure.
I have proven track record in handling third party service providers and vendor management. Work actively with stake holders and management for planning and implementation of new IT systems
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
IT Analyst
Rio Tinto Exploration India Pvt Ltd
Bangalore
11.2011 - 12.2016
- Responsible for day to day operations and administration of the IT infrastructure
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Improved systems with addition of new features and infrastructure.
- Reviewed technical work of consultants and third-party support providers to maintain error free IT setup
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
Systems Engineer
Appnomic Systems
Bangalore
05.2007 - 11.2011
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Completed software updates and assessed security patches for optimized computer use.
- Negotiated with vendors and contractors to secure contracts and set SLAs.
- Documented system configuration, mapping and processes.
- Assisted employees with resolving network problems at remote locations.
Service Executive
Sysmantech
Coimbatore
10.2002 - 05.2007
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
MBA - Information Systems
Bharathiyar University
Coimbatore 07.2009 - 08.2011
Bachelor of Science - Information Technology
KSOU
Mysore 07.2007 - 05.2009
Diploma - Electronic And Communication
Narayana Guru Institute of Technology
Coimbatore 07.1997 - 04.2000
Skills
Cloud services
Timeline
IT Analyst
Rio Tinto Exploration India Pvt Ltd
11.2011 - 12.2016
MBA - Information Systems
Bharathiyar University
07.2009 - 08.2011
Bachelor of Science - Information Technology
KSOU
07.2007 - 05.2009
Systems Engineer
Appnomic Systems
05.2007 - 11.2011
Service Executive
Sysmantech
10.2002 - 05.2007
Diploma - Electronic And Communication
Narayana Guru Institute of Technology
07.1997 - 04.2000