Sivaram Narayanasamy
Automotive Service Manager
Coimbatore,Tamilnadu
Summary
A proficient automotive services manager, with a demonstrated track record of safety, performance-driven strategies, and notable achievements. Capable of effectively leading customer-focused operations to maximize profitability. Possesses expertise in setting and attaining departmental objectives, enhancing quality and service, and managing staff performance across service departments. Offers dynamic and reliable contributions to businesses. Bringing 15 years of progressive experience.
Overview
19
19
years of professional experience
Work History
Service Manager
KR Automobiles (Authorized Dealer of Mitsubishi)
Coimbatore, Tamilnadu
02.2023 - Current
- Oversee the daily operations of the service department, ensuring efficient and high-quality service delivery.
- Manage and mentor service technicians and support staff to maintain a motivated and productive team.
- Develop and implement service strategies to meet and exceed customer satisfaction goals.
- Monitor and maintain service department budgets and financial performance.
- Collaborate with other departments to improve overall dealership operations.
- Ensure compliance with safety and environmental regulations.
Handle customer inquiries and concerns promptly and professionally. - Identified opportunities to increase efficiency through automation or process re-engineering.
- Analyzed existing processes for potential cost savings initiatives.
- Post service test drive and performance observation prior to delivery
Service Manager
SGA Cars (Authorized dealer of Skoda Cars)
Coimbatore, Tamilnadu
09.2017 - 07.2022
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Performed root cause analysis on recurring problems encountered by customers.
Customer Relations Manager
Akshaya Ford (Authorized dealer of Ford India)
Madurai, Tamilnadu
06.2016 - 05.2017
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Developed and implemented customer relations policies and procedures.
- Resolved escalated customer service issues in a timely manner.
- Maintained comprehensive records of customer interactions and transactions.
- Organized training workshops for employees on topics such as communication techniques and conflict resolution skills.
- Drove customer escalations to resolution by engaging directly with clients.
Customer Care Manager
Aadhi Cars (Authorized dealer of Maruti Suzuki India Ltd.)
Coimbatore, Tamilnadu
02.2014 - 06.2015
- Investigated and resolved customer complaints in a timely manner.
- Assessed customer feedback to identify areas for improvement in service delivery.
- Created reports on key performance indicators such as response times, resolution rates..
- Collaborated with other departments to ensure customers' needs were met promptly and accurately.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans..
Floor Supervisor
Ambal Auto (Authorized Dealer of Maruti Suzuki India Ltd.)
Coimbatore, Tamilnadu
11.2010 - 12.2013
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Ensured compliance with safety regulations and company policies.
- Processed customer payments accurately and efficiently.
- Vehicle
Service Engineer
Ecco Motors (Authorized Dealer of Lovato Autogas)
Coimbatore, Tamilnadu
07.2005 - 07.2010
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Prepared detailed reports of system performance after installation or upgrades.
Education
BBA - Business Administration And Management
Periyar University
Salem, Tamilnadu09-2015
Upskill Training Course - Pro Engineering 4.0
UMS Technologies Training Centre
Coimbatore05-2010
Upskill Training Course - CNC Programming & Maintenance
PSG Polytechnic College
Coimbatore02-2006
Diploma in Automobile Engineering - Automotive Engineering
Sri Ramakrishna Polytechnic College
Coimbatore09-2005
Skills
- Excellent knowledge in european and Japanese vehicles
- Enforcement of Safety protocols
- Internal and External relationship building
- PNL Maintenance and operating cash handling
- Cost Saving and improve profit margin
- Expertise in Vehicle maintenance and repair procedures
- Engine installations and overhauls
- Bay Maintenance
- Floor Management
- Planning and Work allocation
- Positive and friendly attitude
- Performance Evaluations
- Continuous Improvement
- Team Collaboration and Leadership
Affiliations
- Car Enthusiastic
- Customer centric
Timeline
Service Manager
KR Automobiles (Authorized Dealer of Mitsubishi)
02.2023 - Current
Service Manager
SGA Cars (Authorized dealer of Skoda Cars)
09.2017 - 07.2022
Customer Relations Manager
Akshaya Ford (Authorized dealer of Ford India)
06.2016 - 05.2017
Customer Care Manager
Aadhi Cars (Authorized dealer of Maruti Suzuki India Ltd.)
02.2014 - 06.2015
Floor Supervisor
Ambal Auto (Authorized Dealer of Maruti Suzuki India Ltd.)
11.2010 - 12.2013
Service Engineer
Ecco Motors (Authorized Dealer of Lovato Autogas)
07.2005 - 07.2010
BBA - Business Administration And Management
Periyar University
Upskill Training Course - Pro Engineering 4.0
UMS Technologies Training Centre
Upskill Training Course - CNC Programming & Maintenance
PSG Polytechnic College
Diploma in Automobile Engineering - Automotive Engineering
Sri Ramakrishna Polytechnic College
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