SK MASUD ALI
Summary
A highly productive employee with a proven track record of successful project management, consistently delivering quality outcomes through effective leadership and team motivation. Skilled at collaborating with clients to understand their requirements and providing exceptional service to meet their needs.
Overview
9
9
years of professional experience
Work History
Sales Manager
Natural Marble
Kolkata
08.2019 - 03.2020
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.Conducted market research and reported on competitors.
Manager
Agro Fresh Cold Storage
Nhavi Mumbai
07.2018 - 06.2019
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Supervised loading and unloading of materials from incoming trucks & container trucks.
- Reviewed invoices for accuracy prior to authorizing payment processing
Supervisor
Agro Fresh Cold Storage
Nhavi Mumbai
05.2014 - 07.2018
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
Customer Service Executive
C.C.S in Dish TV
Kolkata
03.2013 - 03.2014
- Greeted customers and identified their needs.
- Provided accurate information about product features, pricing, availability and services.
- Resolved customer complaints quickly and efficiently.
Counter Manager
FOOD CODE
Barasat
02.2011 - 02.2013
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Followed proper cash handling procedures when accepting payments from customers.a
Education
B.COM - 1st year
WEST BENGAL STATE UNIVERSITY
West Bengal01.2011
Higher Secondary -
West Bengal Council of Higher Secondary Education (WBCHSE)
West Bengal01.2010
Madhyamik -
West Bengal Board of Secondary Education
West Bengal01.2008
Skills
- Problem-Solving Skills
- Management Skills
- Active Listening Skills
- Computer Skills
- Stress Management
- Analytical problem solver
- Relationship building
- Time management
- Adaptability
- Customer relationship management
Languages
Bengali
First Language
English
Elementary
A2
Hindi
Intermediate
B1
Timeline
Sales Manager
Natural Marble
08.2019 - 03.2020
Manager
Agro Fresh Cold Storage
07.2018 - 06.2019
Supervisor
Agro Fresh Cold Storage
05.2014 - 07.2018
Customer Service Executive
C.C.S in Dish TV
03.2013 - 03.2014
Counter Manager
FOOD CODE
02.2011 - 02.2013
B.COM - 1st year
WEST BENGAL STATE UNIVERSITY
Higher Secondary -
West Bengal Council of Higher Secondary Education (WBCHSE)
Madhyamik -
West Bengal Board of Secondary Education