S. KEVIN WILLIAMS

🔹 1. Change Planning & Control

Ensure all changes are properly logged, documented, and categorized

Assess change type: Standard / Normal / Emergency

Define change scope, impact, risk, and priority

Ensure proper scheduling to avoid conflicts (Change Calendar management)

🔹 2. Impact & Risk Assessment

Coordinate impact analysis across:

Applications

Infrastructure

Business services

Security & compliance

Evaluate risks and mitigation plans

Ensure rollback/backout plans are defined

🔹 3. Change Advisory Board (CAB) Management

Organize and chair CAB meetings

Present change details for approval

Collect approvals from stakeholders

Facilitate Emergency CAB (ECAB) when required

🔹 4. Approval & Governance

Ensure changes follow organizational policies

Verify required approvals are obtained

Ensure regulatory / audit compliance

Maintain documentation for audits

🔹 5. Coordination & Communication

Communicate change schedules to:

Business stakeholders

Technical teams

Service desk

Send change notifications

Manage stakeholder expectations

🔹 6. Implementation Oversight

Monitor change execution

Ensure implementation follows approved plan

Validate successful completion

Trigger rollback if required

🔹 7. Post Implementation Review (PIR)

Conduct review for:

Failed changes

High-risk changes

Identify lessons learned

Track improvement actions

🔹 8. Reporting & Metrics

Track KPIs such as:

Change success rate

Change failure rate

Emergency changes %

Unauthorized changes

Provide management reports

Drive continuous improvement

🔹 Key Skills .

Strong stakeholder management

Risk assessment capability

ITIL knowledge

Communication skills

Conflict resolution

Process governance understanding

• Review, discuss, and adhere to agreed timescales, providing feedback on variances to project managers.
• Manage risks and resolve challenges impacting release scope, quality, and schedules.
• Proficient in application analysis, planning, and implementation support.
• Identify operational issues and formulate plans to address them.
• Monitor progress using measurable data.
• Support customer-facing products by coordinating with external clients and enterprise IT teams.
• Plan release windows and cycles across portfolios.
• Possess strong knowledge of SQL Server 2016, BizTalk tuning, and performance optimization.
• Experienced in high availability and disaster recovery strategies.
• Lead process improvement initiatives and service management activities.
• Conduct quality assurance testing.
• Troubleshoot application performance, connectivity, latency, and functionality issues.
• Coordinate with DBA and infrastructure teams for updates and security patch deployments.
• Design integration event flows and sequencing.
• Manage BizTalk host instances, web services load balancing, and system access controls.
• Monitor suspended messages using BizTalk 2016.
• Conduct system testing prior to releases.
• Manage BizTalk Server Group and service accounts.
• Recipient of multiple client awards and holder of over 10 certifications.
• Awarded Star Award for doubling loan production between 2012 and 2014.
• Recognized as Star of the Month (Feb-May 2014) and Champ of the Quarter.
• Managed critical P1 incidents, resolving them prior to SLA breaches.
• Consistently maintained top appraisal rating (A Band).

• Worked in the Finance and Accounts department.

• Conduct Online Research: Gather relevant data and information from various online sources, ensuring accuracy and reliability.
• Data Analysis: Analyze and summarize research findings to provide actionable insights that support business needs.
• Report Generation: Prepare detailed reports and presentations based on research findings for various stakeholders.
• Maintain Records: Keep accurate and organized records of research data and findings.
• Stay Updated: Monitor industry trends and changes that could impact research outcomes and methodologies.
• Collaboration: Work with different departments to understand their research needs and provide insights accordingly.