Srinivasalu M
Bangalore
Summary
A dynamic and achievement Oriented District Manager offering 14 years of QSR experience having hands on exposure to every aspect of day-to-day restaurant operations, trained and developed restaurant staff to handle the Guest services effectively with measurable techniques. Sales building by using precision marketing guidelines to create a sales environment that consistently met expected sales goals and reduced operating costs to maximize profitability at Restaurant level.
Overview
3
3
Languages
18
18
years of professional experience
Work History
City Manager
Nuvo Bus Transit Systems Pvt Lmt
09.2024 - Current
- Traffic and Operations
- Route planning and optimization
- Drivers scheduling and time management
- Traffic management and control
- Ensuring on-time bus departures and Driver’s arrivals
- Managing driver schedules and duties
- Traffic and Drivers management
- Route Planning
- Traffic team and Drivers Roster Planning
- Vehicle Damages Report
- Drivers Accident penalty Report
- Safety and Accident Management
- Drivers Safety management
- Accident Reporting and Documentations
- Accident Resolutions and investigations
- Accident settlement Process
- DEPOT OPERATION MANAGEMENT
- Managing depot operations and maintenance
- Supervising Rostering depot staff, Spare drivers and Cleaners
- Ensuring depot cleanliness and organization
- Material Reconciliations
- Providing customer support and feedback
- Managing passenger complaints and grievances
- Ensuring passenger comfort and convenience
- Providing information on bus routes and schedules
- Maintenance
- Managing bus maintenance and repairs timely
- Ensuring Safety protocols in depo (Assets Damages, Accidents, Cleaning Materials, Staff’s Safety)
- Implementing Depo maintenance schedules and procedures
- Managing technical support wherever is required
- Manage trip Loss and Gate logs (Day, Weekly and Monthly)
- Driver Training Management
- Driver recruitment, training, and development
- Monitoring driver performance and behaviour
- Ensuring driver compliance with rules and regulations
- Safety and Security
- Ensuring passenger safety and security
- Implementing safety protocols and procedures
- Conducting regular safety audits and inspections
- Investigating accidents and incidents
- Providing customer support and feedback
- Managing passenger complaints
- Administration and Finance
- Admin Team Management
- Managing financial transactions and accounts
- Ensuring compliance with financial regulations
- Managing administrative tasks and records
- Providing support for operational activities
- Biometric Adherence (Personal file)
- Payroll Compliances
- Invoices compliances and Process
- HR Related Compliances
- Drivers ID Creations
- ESI & PF Creation adherences and Compliances
- Employs master data
- Drivers’ Personal files
- Drivers DL Verifications
- Monthly Training Data
- Monthly Reports
- Weekly Reports
- Administration
- Overall Attendance
- Drivers
- Staff’s
- Cleaning Staff’s
- DTI Certificates (Personal file)
- Driver Medical Fitness Certificate (Personal file)
- Driver Police Verification certificate (Personal file)
- Data Entry Operations
- Bus Scheduling: Enter bus schedules, routes, and timings into the system.
- Trip Management: Record trip details, including departure and arrival times, bus numbers, and driver information.
- Driver Management: Maintain driver records, including driver details, data team duty rosters, and attendance.
- Vehicle Management: Record vehicle details, including bus numbers, maintenance records, and fuel consumption.
- Reporting and Analysis
- Daily Reports: Generate daily reports on bus operations, passenger traffic, and revenue.
- Monthly Reports: Prepare monthly reports on bus performance, driver productivity, and passenger trends.
- Ad-hoc Reports: Provide ad-hoc reports as required by management or other stakeholders.
- Data Maintenance and Quality Control
- Data Validation: Verify data accuracy and completeness to ensure data quality.
- Data Clean up: Perform data clean up activities to remove errors, duplicates, or inconsistencies.
- Data Backup: Ensure regular data backups to prevent data loss.
- Documentation: Maintain documentation of data entry processes and procedures.
- Training: Provide training and support to new data entry staff.
- Compliance: Ensure compliance with organizational policies, procedures, and regulatory requirements.
- Reconciliations: Monthly Reconciliations with BMTC Authority
- Daily KM’s: Reconciliations with BMTC Authority
Deputy District Manager
Domino’s Pizza (Jubilant Food Works Ltd)
01.2020 - 05.2024
- Maintaining the Quality of products for a better customer experience.
- Audit all sections before start the operations.
- Maintaining standard FC given by the Company.
- Responsible for incorporating the best in Retail business practices for inventory management and Auditing to reduce pilferages at the restaurant level in both the Restaurant.
- To handle Customer complaints and develop matrix for customer retention.
- Responsible for coordinating all training and development programs in the Restaurant in coordination with the Training team. Crisis Management-Emergency situations handling, Safety and Security Management to ensure bottlenecks are removed and create a safe environment for restaurant team.
- Responsible for in house training of the managers and team members in order to enhance their overall performance and customer service leading to their personal and professional growth.
- Manage Team and department performance standards, ensure team excellence in meeting organization’s goal.
- Co-ordination with legal operations, finance, and projects department of the company to ensure smooth executions of the agreement / projects.
- Conducting training sessions at restaurant to train team to improve quality and productivity
- Responsible for identifying the new locations for business expansion according to the business strategy and giving update to stake holders to tackle the competitors.
- Documented key accomplishments in quarterly reports.
- 2021—22 Highest ever sales Achieved 5.6Cr
- Achieved 95 % score in NSF audit.
- 2021-22 Scored 98.2% in Mistry audit
- Consecutively achieving the Sales targets 2022-24 financial year.
- MTD Audit has rated with score of 90%
- Rolax target achieved
- Had best rating consistently 2020-21 and 2021-22 financial year KRA with 'A' Grade/performance.
Hub In charge
Flipkart India Pvt Ltd (Formally known as Instakart Services Pvt Ltd.)
01.2014 - 01.2018
- Handling a Delivery Cum Pickup Center With 90+ Executives and 12 Team Leaders.
- Monitoring and taking and taking necessary action against delay delivery and man power planning, Utilization for Clearing in bond loads and Dashboard.
- Conducting Daily Huddles regarding daily metrics like Conversion, D0, P1D, CSAT, Extra.
- Maintain budget and employee records, prepare payroll, pay bills and monitor and keep records.
- Monitor food preparation and SOP
- Maintain relationships with customer and staff.
- Ensures that standards of quality, service and image are met
- Resolve the customer complaints about food quality or service
Assistant Manager
Domino’s Pizza (Jubilant FoodWorks Ltd)
12.2008 - 05.2010
- Managed daily operations to ensure smooth workflows and enhance sales through increased ticket value.
- Prepared sales targets and budget, executing strategies to meet financial goals.
- Indenting and inventory control: Evaluation of food Cost, managed within food cost budget.
- Tracked effective frequency of customer orders, penetration, and conversion.
- Executed targeted marketing strategies to enhance customer engagement.
- Achievements
- Achieved Best CPD manager award in area of ZM
- Received appreciation certificate from Karnataka circle head for best handling 31st December sale.
Education
BCom -
Mangalore Institute of Technological Science
01-2012
PUC - undefined
Vidya Pre University College
01-2009
SSLC - undefined
Government P.U. College
01-2007
Skills
MS EXCEL
Other Office tools
Unit setup, Planning and Management
Handling crew members activities
Indenting
Making reports on a Daily, Weekly and Monthly basis for the Head Office
Personal Details
- Date of Birth: 05/06/1985
- Marital Status: Married
- Father Name: Late Muniswamy
- Mother Name: Papamma
- Address: #54 Ground Floor 5th Main Road, Patel Layout Hongasandra,Begur Road Opp BRB Spirit Banglore 560068
- Place: Bangalore
- Date:
- Thanking You
- ( Srinivasalu M )
Timeline
City Manager
Nuvo Bus Transit Systems Pvt Lmt
09.2024 - Current
Deputy District Manager
Domino’s Pizza (Jubilant Food Works Ltd)
01.2020 - 05.2024
Hub In charge
Flipkart India Pvt Ltd (Formally known as Instakart Services Pvt Ltd.)
01.2014 - 01.2018
Assistant Manager
Domino’s Pizza (Jubilant FoodWorks Ltd)
12.2008 - 05.2010
SSLC - undefined
Government P.U. College
PUC - undefined
Vidya Pre University College
BCom -
Mangalore Institute of Technological Science