SRINIVASALU M
Bangalore
Summary
Dynamic City Manager with a proven track record at Nuvo Bus Transit Systems, excelling in team performance and operational efficiency. Skilled in MS Excel and adept at training staff, I consistently drive results, achieving a remarkable 95% score in NSF audits while enhancing customer satisfaction and safety standards.
Overview
18
18
years of professional experience
Work History
City Manager
Nuvo Bus Transit Systems Pvt Lmt
09.2024 - Current
- Traffic and Operation
- Traffic and Drivers management
- Safety and Accident Management
- Depot Operation Management
- Passenger Services
- Maintenance
- Driver Training Management
- Safety and Security
Deputy District Manager
Domino’s Pizza (Jubilant Food Works Ltd)
01.2020 - 12.2024
- Motivating the team to achieve the Targets given by the Company.
- Maintaining the Quality of products for a better customer experience.
- Audit all sections before start the operations.
- Maintaining standard FC given by the Company.
- Checking the Cashless report to compare daily wise Banking.
- Responsible for incorporating the best in Retail business practices for inventory management and Auditing to reduce pilferages at the restaurant level in both the Restaurant.
- To handle Customer complaints and develop matrix for customer retention.
- Responsible for coordinating all training and development programs in the Restaurant in coordination with the Training team.
- Crisis Management-Emergency situations handling, Safety and Security Management to ensure bottlenecks are removed and create a safe environment for restaurant team.
- Responsible for in house training of the managers and team members in order to enhance their overall performance and customer service leading to their personal and professional growth.
- Manage Team and department performance standards, ensure team excellence in meeting organization’s goal.
- Should maintain standard Profit & Loss of the Company.
- Co-ordination with legal operations, finance, and projects department of the company to ensure smooth executions of the agreement / projects.
- Conducting training sessions at restaurant to train team to improve quality and productivity.
- Responsible for identifying the new locations for business expansion according to the business strategy and giving update to stake holders to tackle the competitors.
- 2021—22 Highest ever sales Achieved 5.6Cr
- Achieved 95 % score in NSF audit.
- 2021-22 Scored 98.2% in Mistry audit
- Consecutively achieving the Sales targets 2022-24 financial year.
- MTD Audit has rated with score of 90%
- Rolax target achieved
Hub In charge
Flipkart India Pvt Ltd (Formally known as Instacart Services Pvt Ltd)
01.2014 - 12.2018
- Handling a Delivery Cum Pickup Center With 90+ Executives and 12 Team Leaders.
- Monitoring and taking necessary action against delay delivery and man power planning, Utilization for Clearing in bond loads and Dashboard.
- Coordinating with TM about the daily activities like pending clearance.
- Conducting Daily Huddles regarding daily metrics like Conversion, D0, P1D, CSAT, Extra.
- Maintain budget and employee records, prepare payroll, pay bills and monitoring and keeping records.
- Schedule work hours for staff.
- Monitor food preparation and SOP.
- Maintain relationships with customer and staff.
- Customer Service.
- Ensures that standards of quality, service and image are met.
- Resolve the customer complaints about food quality or service.
Assistant Manager
Domino’s Pizza (Jubilant FoodWorks Ltd)
12.2008 - 05.2010
- Daily Operation: Played key role to driving smooth operation and increase extra sale through value of ticket.
- Preparation of sales Target, Budget and execution.
- Indenting and inventory control: Evaluation of food Cost, managed within food cost budget.
- Track on effective frequency of customer orders, penetration and conversion.
- Precision marketing.
- Achieved Best CPD manager award in area of ZM.
- Received appreciation certificate from Karnataka circle head for best handling 31st December sale.
Education
BCom -
Mangalore Institute of Technological Science
01.2012
PUC -
Vidya Pre University College
01.2009
SSLC -
Government P.U. College
01.2007
Skills
- MS EXCEL
- Other Office tools
- Unit setup, Planning and Management
- Handling crew members activities
- Indenting
- Making reports on a Daily, Weekly and Monthly basis for the Head Office
- Financial Matters
- Timely feedback to the organization
- Manage Team and department performance standards
- Planning and supervising workflow
- Training and Staffing
Personal Information
- Father's Name: Late Muniswamy
- Mother's Name: Papamma
- Date of Birth: 05/06/85
- Marital Status: Married
Timeline
City Manager
Nuvo Bus Transit Systems Pvt Lmt
09.2024 - Current
Deputy District Manager
Domino’s Pizza (Jubilant Food Works Ltd)
01.2020 - 12.2024
Hub In charge
Flipkart India Pvt Ltd (Formally known as Instacart Services Pvt Ltd)
01.2014 - 12.2018
Assistant Manager
Domino’s Pizza (Jubilant FoodWorks Ltd)
12.2008 - 05.2010
BCom -
Mangalore Institute of Technological Science
PUC -
Vidya Pre University College
SSLC -
Government P.U. College