SMF SHAHED
Learning & Development Lead | Zonal Training Head
Kolkata
Summary
ZONAL TRAINING LEAD-CHIEF MANAGER –EAST-1 leading training delivery across 325 branches with an 8-member regional manager team and trainers across Odisha, Jharkhand, and Chhattisgarh. Builds annual learning calendars, drives LMS implementation, and resolves ecosystem issues by aligning vendor teams with senior business stakeholders. Spearheads capability programs and automated learning structures that improve new-hire productivity and keep compliance above 90%.
Overview
5
5
Certifications
21
21
years of professional experience
Work History
ZONAL TRAINING LEAD-CHIEF MANAGER –EAST-1
BHARAT FINANCIAL INCLUSION LTD
09.2023 - Current
- Commanded the end-to-end training delivery across 325 branches, leading a team of 8 Regional Training Managers and multiple trainers across Odisha, Jharkhand, and Chhattisgarh.
- Built and executed the zone's annual training calendar, integrating advanced offline and online delivery methodologies that sustained over 90% compliance targets.
- Conceptualized and deployed flagship capability projects: 'Sangam Star Program' and the revised 'BMO Induction Program', dramatically reducing time-to-productivity for new hires.
- Served as Pan-India trouble-shooter for LMS ecosystem, bridging vendor engineering teams and senior business stakeholders (ZCOOs, VPs, GMs) to resolve issues effectively.
- Formulated the strategic roadmap for induction and capability development projects.
- Led transition of traditional training models to automated learning structures, enhancing accessibility and engagement.
- Coordinated assessment initiatives for competency mapping, technical knowledge, and psychometric profiles to align training with organizational needs.
- Direct vendor partnerships and end-to-end management for next-generation interactive e-learning modules.
- BHARAT FINANCIAL INCLUSION LTD
ZONAL TRAINING LEAD- SR LEAD MANAGER –EAST-2
BHARAT FINANCIAL INCLUSION LTD
09.2017 - 01.2023
- BHARAT FINANCIAL INCLUSION LTD
ASSISTANT MANAGER – L&D
NSPIRA
01.2016 - 01.2017
- Designed and executed soft skills and functional training strategies for regional, central, and branch network offices across India, enhancing employee engagement and performance.
- Architected weekly and monthly training calendars and audited post-training ROI impact, informing executive board reviews and guiding future training initiatives.
- Assisted in developing strategic plans for operational efficiency and team performance.
- Coordinated training sessions to enhance team skills and productivity levels.
- Managed daily scheduling and resource allocation for optimal workflow management.
- NSPIRA
ASSISTANT MANAGER – TRAINING & QUALITY
HCL TECHNOLOGIES
01.2015 - 01.2016
- Oversaw Training and Quality Assurance departments for new hire batches, ensuring smooth transitions to production floor.
- Utilized statistical Pareto analysis to identify knowledge gaps, implementing targeted training interventions that improved call audit scores.
- Managed team schedules and ensured adherence to project timelines.
- Coordinated cross-functional meetings to enhance communication between departments.
- Oversaw training programs for new hires, fostering a collaborative environment.
- HCL TECHNOLOGIES
OFFICER – L&D
INDIAN METALS & FERRO ALLOYS LTD
01.2010 - 01.2014
- INDIAN METALS & FERRO ALLOYS LTD
BRANCH IN-CHARGE – OPERATIONS
ICICI PRUDENTIAL LIFE INSURANCE
01.2008 - 01.2010
- ICICI PRUDENTIAL LIFE INSURANCE
EXECUTIVE – OPERATIONS
HSBC
01.2006 - 01.2008
- HSBC
Education
MBA - HR & Marketing
KIIT University
BhubaneswarBachelor of Science - undefined
Utkal University
Skills
Strategic L&D leadership
Training strategy
LMS implementation
Training needs analysis
Stakeholder management
Learning roadmap planning
Blended learning design
Competency framework design
Leadership development
Learning analytics
Certification
Certified Instructional Designer
Interests
Long-distance Biking, Writing Humorous Stanzas, Satirical Poetry
Timeline
ZONAL TRAINING LEAD-CHIEF MANAGER –EAST-1
BHARAT FINANCIAL INCLUSION LTD
09.2023 - Current
ZONAL TRAINING LEAD- SR LEAD MANAGER –EAST-2
BHARAT FINANCIAL INCLUSION LTD
09.2017 - 01.2023
ASSISTANT MANAGER – L&D
NSPIRA
01.2016 - 01.2017
ASSISTANT MANAGER – TRAINING & QUALITY
HCL TECHNOLOGIES
01.2015 - 01.2016
OFFICER – L&D
INDIAN METALS & FERRO ALLOYS LTD
01.2010 - 01.2014
BRANCH IN-CHARGE – OPERATIONS
ICICI PRUDENTIAL LIFE INSURANCE
01.2008 - 01.2010
EXECUTIVE – OPERATIONS
HSBC
01.2006 - 01.2008
Bachelor of Science - undefined
Utkal University
MBA - HR & Marketing
KIIT University