Smita Joshi
Greater Noida
Summary
As an experienced team leader at Genpact, I am focused on driving operational efficiencies, mitigating risks, and fostering collaboration with clients and stakeholders. I have successfully reduced team losses through strategic initiatives and process simplification. My proactive approach includes identifying process gaps, devising solutions, and implementing automation to streamline operations. I am Lean Certified and have a proven track record of creating standard procedures to ensure smooth processing.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Genpact
04.2023 - Current
- Operations Supervisor in FIS Global / Assistant Manager in Genpact. The FCS process was successfully migrated from FIS to Genpact.
- Leading a team of approximately 60 members, ensuring operational efficiency and performance excellence.
- Developing and implementing Standard Operating Procedures (SOPs) to streamline processes and enhance compliance.
- Collaborating with the development team to identify, mitigate, and eliminate potential risks and operational errors.
Team Coach
FIS Global (Fidelity Information Services)
01.2022 - 04.2023
- Worked for the BMO Bank client to assist in the reconciliation and identification of fraudulent activities and potential risks associated with cheque client transactions.
Senior Analyst
NatWest Group
02.2018 - 01.2022
- - Investigated customer queries related to payments in a timely and efficient manner.
- - Successfully identified and recalled incorrect payments sent to third parties, ensuring financial accuracy and customer satisfaction.
Analyst
Royal Bank of Scotland
02.2018 - 01.2022
- Investigated customer queries and complaints of NatWest/RBS/Ulster Bank customers ranging from account opening to closing and all that lies in between.
- Identified process gaps and risks, revised possible solutions by engaging with relevant stakeholders, and facilitated smooth communication for query resolution.
Education
MBA/PGDM -
Institute of Management Technology (IMT)
GhaziabadB.Com -
Guru Gobind Singh Indraprastha University (GGSIPU)
XIIth - English
Xth - English
Skills
- Team Handling
- Fraud and Chargeback
- Risk Compliance
- Risk Analysis
- Standard Operating Procedures
Extra Curricular
Learning Korean Language
Course Certification
AML/KYC Certification by IIBF
Personal Information
Title: Assistant Manager
Country
India
City
New Delhi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Manager
Genpact
04.2023 - Current
Team Coach
FIS Global (Fidelity Information Services)
01.2022 - 04.2023
Senior Analyst
NatWest Group
02.2018 - 01.2022
Analyst
Royal Bank of Scotland
02.2018 - 01.2022
MBA/PGDM -
Institute of Management Technology (IMT)
B.Com -
Guru Gobind Singh Indraprastha University (GGSIPU)