Smitha V
Bengaluru
Summary
Driven and articulate individual with knack for clear, concise communication and passion for translating complex information into accessible content. Possesses strong technical acumen and proficiency in documentation tools such as Microsoft Word and Adobe Acrobat. Committed to producing high-quality documentation that enhances user understanding and supports organizational goals.
Developed technical documentation skills in collaborative and fast-paced environment, focusing on clear and effective communication. Demonstrated ability to translate complex technical information into user-friendly content, utilizing strong writing and editing skills. Looking to transition into new field by leveraging these transferrable skills to contribute to diverse projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Technical Writer
Zeomega Infotech Private
07.2023 - Current
- Streamlined processes for updating product manuals, resulting in more accurate and timely information for users.
- Supported the development team with regular feedback on product functionality, contributing to improved user experience in software releases.
- Compiled essential release notes that clearly communicated updates, bug fixes, and new features to end-users upon each software iteration.
- Conducted thorough research to understand complex technical concepts, translating them into accessible language for a non-technical audience.
- Assisted in the creation of training materials, enabling faster onboarding for new team members.
- Optimized existing documentation through regular audits and revisions based on user feedback and changing technological developments.
- Reduced customer support inquiries by developing easy-to-understand help articles and FAQs on the company website.
- Improved overall project efficiency by implementing standardized templates and style guides for all technical documents.
- Developed a strong understanding of industry-specific terminology and concepts through ongoing professional development, ensuring relevance in all written materials.
- Managed multiple documentation projects simultaneously while maintaining strict deadlines and quality standards.
Associate Product Analyst
Zeomega Infotech Private
03.2022 - 06.2023
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Championed a data-driven culture within the organization, promoting the use of analytics to guide decision-making and drive business growth.
- Ensured compliance with industry regulations by staying up-to-date on current standards and incorporating them into product designs as needed.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Leveraged user analytics to identify opportunities for improvement resulting in enhanced user experience.
- Contributed to the ideation process by proposing innovative solutions to address identified gaps in existing products or target markets.
- Assisted in the creation of engaging marketing collateral, highlighting key product benefits and value propositions.
- Participated in trade shows to showcase products capabilities while gathering valuable market intelligence from attendees'' feedbacks.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Provided valuable insights through regular reporting on key performance indicators, enabling informed decision-making for future product enhancements.
- Managed timelines and resource allocation effectively, delivering projects on time and within budget constraints.
- Conducted comprehensive market research for better understanding of industry trends and competitor offerings.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Education
Bachelor of Engineering - Computer Science
K.S.Institute Of Technology
01.2011
Skills
- Digital Adoption Platform Whatfix Certified
- Creative problem solving
- Statistic analysis
- Oxygen XML editor
- GIT Hub
- Documentation management
- Snagit screen capture
- Effective writing
- Agile methodology
- Product documentation
- Content curation
- Template design
- Proposal writing
Accomplishments
- Digital Adoption Platform Whatfix Certified.
Certification
Safe 4 Certified
Languages
English
Kannada
Telugu
Hindi
Hobbies and Interests
Organized events like presentations, meetings, interview and training sessions, team-outings, parties, picnics, tournaments, and social obligations like charity, awareness and cultural programmes
Timeline
Associate Technical Writer
Zeomega Infotech Private
07.2023 - Current
Associate Product Analyst
Zeomega Infotech Private
03.2022 - 06.2023
Bachelor of Engineering - Computer Science
K.S.Institute Of Technology
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