Smriti Mishra
Noida
Summary
Dynamic operations expert with a proven track record at Meta Apply, enhancing project efficiency by 30% through strategic guidance and streamlined processes. Adept in customer relations and backend coordination, foster team success and drive continuous improvement, ensuring high satisfaction levels and effective issue resolution in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Meta Apply
Noida
02.2024 - Current
- Deliver product and process training related to European destinations for internal teams.
- Developed training programs that enhanced team skills and performance.
- Support onboarding and upskilling of new team members through structured training modules.
- Conducted workshops that increased client engagement and satisfaction.
- Mentored junior staff, fostering a culture of continuous improvement.
- Handle complex queries, ensure process accuracy, and maintain service quality standards.
- Act as a key operations support point for admissions, counseling, and CRO teams.
- Coordinate with multiple departments to ensure smooth execution of student applications.
- Contribute to quality audits and continuous improvement initiatives.
- Led cross-functional teams to drive innovative solutions and strategies.
- Delivered expert insights that boosted project efficiency by 30%.
- Streamlined processes, resulting in a 25% reduction in project timelines.
- Provided strategic guidance that improved decision-making across departments.
- Authored white papers that positioned the company as an industry leader.
- Analyzed market trends to identify new business opportunities.
- Collaborated with stakeholders to align goals and maximize ROI.
Admission Counselor - Europe Programs
Meta Apply
Noida
01.2022 - 01.2023
- Managed end-to-end customer support for students applying to European universities.
- Led and supported a team of Business Development Executives to meet service targets.
- Guided students through counseling, documentation, application tracking, and follow-ups.
- Ensured timely resolution of customer concerns and maintained high satisfaction levels.
- Worked closely with operations and admissions teams to meet deadlines and SLAs.
Head Coach / Study Abroad Counselor
Leverage Edu
Noida
01.2021 - 01.2022
- Led teams to achieve 95% success in study abroad placements.
- Developed tailored programs boosting student engagement by 40%.
- Cultivated partnerships with 50+ global universities.
- Streamlined application processes, reducing turnaround time by 30%.
- Provided expert guidance, enhancing student satisfaction ratings to 98%.
- Monitored trends, adapting strategies to maximize student outcomes.
Education
BBA + MBA integrated -
SHARDA UNIVERSITY
Greater Noida01.2020
12th -
NATIONAL INSTITUTE OF OPEN SCHOOLING
Dhanbad, Jharkhand01.2015
10th -
DAV PUBLIC SCHOOL
Dhanbad, JharkhandSkills
- Operations management
- Backend coordination
- Customer support and relations
- End-to-end process management
- European market expertise
- CRM proficiency
- Database management
- Escalation handling
- Issue resolution
Accomplishments
- Achieved top 5% in national standardized exams.
- Graduated with honors, GPA: 3.9/4.0.
- Received 'Best Student' award in Science.
Languages
English
Timeline
Subject Matter Expert
Meta Apply
02.2024 - Current
Admission Counselor - Europe Programs
Meta Apply
01.2022 - 01.2023
Head Coach / Study Abroad Counselor
Leverage Edu
01.2021 - 01.2022
BBA + MBA integrated -
SHARDA UNIVERSITY
12th -
NATIONAL INSTITUTE OF OPEN SCHOOLING
10th -
DAV PUBLIC SCHOOL