SMRITI SHARMA
Ranchi
Summary
Dynamic Senior Customer Executive with a proven track record at Vois, excelling in customer service and data analysis. Spearheaded innovative strategies that elevated customer satisfaction and loyalty. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Senior Customer Executive
Vois
01.2021 - Current
- As a Senior Customer Executive at Vois, I am responsible for managing and coordinating various programs and initiatives to ensure exceptional customer service and satisfaction
- Developed and implemented new customer service strategies to enhance overall customer satisfaction
- Collaborated with cross-functional teams to address and resolve complex customer issues and inquiries
- Utilized Microsoft Office tools to analyze customer data and trends, enabling proactive customer engagement and support
- Consistently met and exceeded customer service goals, maintaining a high level of customer satisfaction and loyalty
Sales Executive
Motif India Pvt Ltd
08.2018 - 12.2021
- During my tenure as a Sales Executive at Motif India Pvt Ltd, I played a key role in driving sales initiatives and maintaining strong client relationships
- Identified and pursued new business opportunities, resulting in a significant increase in client base and revenue
- Utilized Microsoft Office applications to create effective sales proposals and presentations for potential clients
- Collaborated with the marketing team to develop targeted sales campaigns and promotional activities
- Achieved and exceeded sales targets through strategic planning and proactive client engagement
Education
B.Tech -
Biju Patnaik University of Technology
Rayagada12.2021
Higher Senior Secondary -
Vivekananda Vidya Mandir
Ranchi12.2021
Senior Secondary -
Vivekananda Vidya Mandir
Ranchi05.2018
Skills
- Customer service
- Data analysis
- Sales strategy
- Project management
- Cross-functional collaboration
- Client relationship management
- Customer engagement
- Problem solving
- Effective communication
- Sales and upselling
- Excellent communication
- Multitasking
Timeline
Senior Customer Executive
Vois
01.2021 - Current
Sales Executive
Motif India Pvt Ltd
08.2018 - 12.2021
B.Tech -
Biju Patnaik University of Technology
Higher Senior Secondary -
Vivekananda Vidya Mandir
Senior Secondary -
Vivekananda Vidya Mandir