Sneha Kumari

• Managed and expanded portfolio of retail and corporate clients, achieving high satisfaction and retention rates.
• Supported onboarding processes for corporate clients, completing documentation and risk assessments.
• Advised customers on banking products, including savings accounts, loans, and credit cards.
• Resolved customer issues promptly while adhering to compliance standards in servicing.
• Conducted KYC and due diligence during account setup for customers and employees.
• Assisted with salary credit reconciliation and transaction tracking, ensuring accuracy in reporting.
• Collaborate with internal teams to streamline account servicing, loan processing, and documentation workflows.

Key Contributions:

• Strengthened client retention through proactive communication and structured follow-ups.
• Supported cross-selling of banking products, contributing to portfolio growth and revenue targets.
• Recognized for maintaining high service quality and compliance standards across customer interactions.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.