Sohail Vishal McGee
New Delhi
Summary
Results-driven Brand Mixer offering 3+ years of success in marketing, team leadership and planning. Drives competitive growth for branded products, with strong knowledge of industry specific trends, market conditions and customer buying habits.
Overview
8
8
years of professional experience
Work History
Brand Manager
BVM Design and Media House Pvt Ltd aka Design Theka
New Delhi
04.2019 - Current
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
- Monitored online advertising and social media campaigns to assess success of different strategies.
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Drove marketing efforts by orchestrating online and offline advertising campaigns.
- Met deadlines, exceeding expectations and effectively rolling out brand campaigns.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Developed insights on marketing campaigns to assess performance against goals.
Team Leader
Iserve Solutions Pvt. Ltd.
New Delhi
05.2016 - 04.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of 15 members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Kept detailed track of sales and customer information in company system.
Technical Support Head
Irene Technosoft
Noida
09.2015 - 04.2016
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Technical Support Executive
iYogi Inc.
Gurgaon
03.2014 - 06.2014
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
Technical Support Executive
Aegis BPO
Gurgaon
07.2011 - 10.2013
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
Senior Technical Support Executive
FIS
Gurgaon
04.2010 - 05.2011
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of chat flow and responded to multiple technical support needs.
Education
Bachelors of Technology - Computer Science Engineering
Balwant Institute of Technology
Sonepat, Haryana05.2014
Skills
- Category Growth
- Campaign Planning
- Performance Monitoring
- Promotional planning
- Social media campaigns
- Strategy development
- Public and Media Relations
- Market Positioning
- Client communication
Hobbies
Chess, Travel, Binge-watching, Trekking
Timeline
Brand Manager
BVM Design and Media House Pvt Ltd aka Design Theka
04.2019 - Current
Team Leader
Iserve Solutions Pvt. Ltd.
05.2016 - 04.2017
Technical Support Head
Irene Technosoft
09.2015 - 04.2016
Technical Support Executive
iYogi Inc.
03.2014 - 06.2014
Technical Support Executive
Aegis BPO
07.2011 - 10.2013
Senior Technical Support Executive
FIS
04.2010 - 05.2011
Bachelors of Technology - Computer Science Engineering
Balwant Institute of Technology
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