SOMBIR
Rohtak
Summary
A result-oriented professional targeting challenging assignment in General Operations/Service Delivery Management with an organization of repute in the Food & Beverage industry.
Overview
7
7
years of professional experience
Work History
Deputy Development Manager
Chaayos
Gurgaon
11.2023 - Current
- Handling 3 cafe as training module also execute their all operation task and opportunities to superior in weekly and monthly meeting.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Looking over all parameters like Cafe rating,wastage,NPS,order timing, and other cafe operation.
- Provided thorough training to junior staff, professional growth and skill development.
- Focus on cafes profitability and new opportunities.
- Conducted Manager meeting on weekly and monthly basis.
- Maintain EBITDA.
- New product launch and their execution
Cafe Manager
Chaayos
Gurugram
05.2022 - Current
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper on-boarding (scheduling training and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback and evaluate it.
01.2017 - 01.2019
- Started my own business in 2017 as a restaurant and garment outlet
- In 2019, we had to close our restaurant due to less profitability as it was a partnership program but still operating the garment outlet.
2nd Assistant Manager
McDonald's
Karnal, India
- Steering efforts towards improving customer perception of McDonald's as a brand
- Adhering to standard operating procedures and making sure that the entire staff works in compliance with the rules, regulations and policies of the store
- Undertaking cost control activities and ensuring customer satisfaction
- Scheduling and managing the shift of all employees
- Identifying training requirements of the team and organizing training requirements accordingly
- Leading all inventory management and daily maintenance tasks
- Making store to be ready for Restaurant Excellence Visit (REV)
- Taking care of customer satisfaction on priority basis.
Education
B.Sc. in Hotel and Hotel Administration -
IHM (Institute of Hotel Management & Catering Technology)
01.2012
12th -
Govt.Sr.Sec. School
01.2009
10th -
S.D PUBLIC school
01.2007
Skills
- MS Windows
- MS Office, Internet Applications
- Customer service focus
- Team motivation
- Staff Training and Development
- Product and service knowledge
- Operations Management
- Sales Growth
Languages
English, Hindi and Punjabi
Mailingaddress
Vpo Bainsi, Rohtak, Haryana, 124514
Personal Information
Date of Birth: 02/06/89
Extracurricular Activities
Served as a supervisor in Commonwealth Games in 2010. Watching movies Playing volleyball
Training
20 Weeks Industrial Training, Agra, Food Production, Food and Beverage, House Keeping, Front Office
Timeline
Deputy Development Manager
Chaayos
11.2023 - Current
Cafe Manager
Chaayos
05.2022 - Current
01.2017 - 01.2019
2nd Assistant Manager
McDonald's
B.Sc. in Hotel and Hotel Administration -
IHM (Institute of Hotel Management & Catering Technology)
12th -
Govt.Sr.Sec. School
10th -
S.D PUBLIC school