SOMEN KHANNA
B2C SALES As Well As Customer Service Executive,kyc Onboarding
Noida
Summary
- Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 2 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
- Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Customer Service Executive
YPAY
03.2022 - Current
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Executive
Mall 91
10.2019 - 05.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales
Education
MBA - Sales And Marketing Education
Sharda University
Greater Noida 08.2017 - 07.2019
Bachelor of Science - Bachelor Computer Application
Noida International University
Greater Noida 08.2014 - 07.2017
Skills
Upselling and Cross-Selling
undefinedCertification
Certified [Customer service executive], [YPAY] -
cricket
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Timeline
MS EXCEL AND POWER BI
02-2024
Certified [Customer service executive], [YPAY] -
03-2023
Senior Customer Service Executive
YPAY
03.2022 - Current
Customer Service Executive
Mall 91
10.2019 - 05.2020
MBA - Sales And Marketing Education
Sharda University
08.2017 - 07.2019
Bachelor of Science - Bachelor Computer Application
Noida International University
08.2014 - 07.2017
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