I have total 10 years of Experience in Pension field in which I have worked in various projects. Detail oriented, Strong Organisation skills with ability to carry out tasks with minimal
Overview
9
9
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services (TCS)
02.2015 - Current
Certified Checker for all the employer services processes
Provide refresher training to team members
Mentor trainees during the learning curve
Manage work item queues in the shift
Managing escalation emails and responding to them
Provided high level support and customer service
Dealt in employer's insolvency processing
Reporting employer’s late payment to The Pension Regulator(Government portal)
Process De-enrolment for the employer
Update details as per request received from member and employer.
Education
S.S.C. -
H.S.C -
B.COM (B&I) -
Skills
Problem solving skills
Flexibility
Teamwork
Attention to Detail
Logical Thinking
Responsibility
Accomplishments
Awarded as “Star Performer” of the process by Client (NEST) & TCS
Other Qualifications
A Certified Course of MS-Office
A Certified Course of Tally
A Certified Course of English Typewriting (30 W.P.M)
A Certified Course of Marathi Typewriting (30 W.P.M)
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD