Sumeet Kamble
Thane
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Accomplished Senior Process Associate with a proven track record at DHL Global Forwarding, skilled in Custom Clearance and Logistics Operations. Excelled in file management and team coordination, enhancing operational efficiency and customer satisfaction. Proficient in Microsoft and Logistics Software applications, demonstrating exceptional communication and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Process Associate
DHL Global Forwarding Freight Shared Service LLP
Mumbai
02.2023 - Current
- Service Area: US Customs.
- Ensured accuracy of Weight and Rates data entries into system by cross-checking with provided invoices in custom department.
- Updated ETD, ETA and MOT details for shipments by analyzing various documents
- Streamlined shipment process by proactively creating files prior to arrival
- Checked customer-provided documents to ensure complete EDM upload for efficient customs clearance.
- Provided optimal solutions to clients by discussing and identifying their unique requirements.
- Maintained seamless communication between internal teams and external stakeholders for efficient clearance process
- Maintained accurate records of the Performance Dialogue Board daily updates.
Customer Service Executive
CMA CGM Global Business Services India
Navi Mumbai
03.2019 - 10.2022
- Service Area: UK Import
- Managed all documentation and billing processes for commercial shipments entering the UK.
- Validated information and manifested containers into the port system.
- Maintained a record of precise and timely payments for freight invoices, preventing any possibility of fines or penalties
- Ensured the timely movement of freight by resolving foreign and agent documentation issues, as per exception criteria during shipment review.
- Collaborated with the Liverpool agency to collect shipment information and address issues, while also enhancing process efficiency.
- Maintained the support and documentation of logistics procedures related to daily functioning.
- Oversaw mailbox management duties
- Audited the work of new users until they obtained signoff.
- Created and shared RFI graph with colleagues
- Facilitated the timely submission of reports and counts to the team and upper-level authorities
- Monitored new user activity and provided comprehensive training to ensure successful onboarding.
- Allocated work and planned accordingly
- Communicated regular updates to UK Agency via scheduled teleconferences and briefed team on process issues and updates.
Education
BACHELOR OF MASS MEDIA -
S.M. Shetty College Powai -MUMBAI
01.2018
HSC -
Mulund College Of Commerce - MUMBAI
01.2014
Skills
- Custom Clearance and Logistics Operations
- File Creation and Management
- Good Communications
- Coordination skills
- Analytical skills
- Problem solving skills
- Skilled in Microsoft and Logistics Tools
- Calls and handling team members and making daily reports
- Quick learner
- Reporting and documentation
Languages
- English
- Hindi
- Marathi
Certification
MS-CIT, 10/2021
Timeline
Senior Process Associate
DHL Global Forwarding Freight Shared Service LLP
02.2023 - Current
Customer Service Executive
CMA CGM Global Business Services India
03.2019 - 10.2022
MS-CIT, 10/2021
BACHELOR OF MASS MEDIA -
S.M. Shetty College Powai -MUMBAI
HSC -
Mulund College Of Commerce - MUMBAI
Similar Profiles
Ganesh RaoGanesh Rao
Senior Process Associate at DHL Global Forwarding Freight Shared Service LLPSenior Process Associate at DHL Global Forwarding Freight Shared Service LLP
Saravanan RameshSaravanan Ramesh
Specialist HR Operations at DHL Global Forwarding Freight Shared Services (India) LLPSpecialist HR Operations at DHL Global Forwarding Freight Shared Services (India) LLP
Jayaram M.MJayaram M.M
Manager at DHL Global Forwarding Freight Shared Services (India) LLPManager at DHL Global Forwarding Freight Shared Services (India) LLP