Travelling and Exploring new places
Sonal Sharma
Sr. Customer Service Executive
Noida
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 3 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
6
6
years of professional experience
Work History
Sr. Customer Service Executive
Ienergizer IT Services
04.2021 - 03.2024
- Conducted regular audits on CSR interactions to ensure adherence to company standards while recommending areas for improvement.
- Collaborated with cross-functional teams to develop and implement policies that improved overall customer experience.
- Reduced average call handling time through effective problem-solving techniques and efficient use of resources.
Associate Engineer - Network Record
British Telecom Global Services
07.2018 - 04.2021
- Increased production capacity by designing and implementing automated processes in manufacturing facilities.
- Developed comprehensive training materials for new hires, improving onboarding effectiveness and reducing time spent in training sessions.
- Mentored junior engineers as part of a professional development program, fostering a culture of continuous learning and growth within the organization.
Education
Computer Networking And Telecommunications
ABES Engineering College
Ghaziabad, India 05.2001 -
High School Diploma -
Diwan Public School
Hapur, India 05.2001 -
Skills
Customer Excellence
undefinedInterests
Timeline
Sr. Customer Service Executive
Ienergizer IT Services
04.2021 - 03.2024
Associate Engineer - Network Record
British Telecom Global Services
07.2018 - 04.2021
Computer Networking And Telecommunications
ABES Engineering College
05.2001 -
High School Diploma -
Diwan Public School
05.2001 -
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