Sonali Aich
Nagaon
Summary
Committed and reliable Customer Relationship Officer offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
And well-versed in producing reports, evaluating department operations and handling month- and year-end closings.
Overview
4
4
years of professional experience
Work History
Customer Relationship Officer
Bandhan Bank
01.2025 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Implemented orderly, organized filing systems for easy record retrieval.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Processed payments and documents such as invoices, journal vouchers ,customer reimbursements, and statements.
Associate Service Delivery Manager - Cash
IndusInd Bank Pvt Ltd
08.2021 - 01.2025
- Duties cover assisting customers with daily cash inquiries which include accepting credit slips, sorting checks, RTGS/NEFT, and ATM reconciliation
- Ensuring Customer satisfaction by providing superior service delivery & achieving service quality norms
- Securing CASA funds, life insurance policies, and mutual fund investments.
Guest Faculty
Khagarijan College ( Govt College)
02.2021 - 08.2021
- Served as Guest faculty, where my task is to deliver my knowledge to other students with complete documentations and conceptually I make them understand about the concepts of Marketing & Human Resource
Education
M.COM - Human Resource Management & Marketing
Guwahati University
07.2020
B.COM - Management & Marketing
Guwahati University
07.2018
INTERMEDIATE - Commerce
Nowgong College
01.2015
Skills
- Communication & Presentation
- Account management
- Cash handling expertise
- MS Office
- HTML Basic
- Retail Banking and operation
- Strong interpersonal skills
- Client Relationship Management
- Customer-Focused Solutions
- Banking Morality
- Returns processing
- Regulatory compliance
- Deposit and withdrawal management
Accomplishments
- Participated Skills for life and Career organized by United Nations Academic Impact., 2018
- Employee of the Month Award for March in the fiscal year 2023.
Languages
English
Hindi
Bengali
Assamese
Personal Information
Date of Birth: 01/27/97
Timeline
Customer Relationship Officer
Bandhan Bank
01.2025 - Current
Associate Service Delivery Manager - Cash
IndusInd Bank Pvt Ltd
08.2021 - 01.2025
Guest Faculty
Khagarijan College ( Govt College)
02.2021 - 08.2021
B.COM - Management & Marketing
Guwahati University
INTERMEDIATE - Commerce
Nowgong College
M.COM - Human Resource Management & Marketing
Guwahati University
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