Sonali Choudhary

• Setting objectives for the HR team and tracking progress
• Managing Master soft ERP Solution for VES
• Designing and implementing company policies that promote a healthy work environment.
• Understanding of HR compliance across HR Functions
• Well organized, able to quickly assimilate information and high capacity to interpret the complex documents.
• Experience with HR audit/and various National and International AUDIT processes
• Working knowledge of wide variety of Human Resources and Employment Law related obligations HR/Payroll concepts, practices, and procedures.
• Developing compensation and benefits plans
• Support and suggest improvements in the entire recruitment process.
• Host in-house recruitment events and organizing learning and development programs.
• Discuss employees' career development paths with managers.
• Monitor HR metrics (e.g., turnover rates and cost-per-hire)
• Review departmental budgets.
• Ensure HR staff addresses employees' requests and grievances in a timely manner.
• Maintain HR procedures that comply with labor regulations.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization and nurturing a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Assess training needs to apply and monitor training programs.
• Reporting management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
• Partner with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Analyzing trends in compensation and benefits; researching and proposing competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creating learning and development programs and initiatives that provide internal development opportunities for employees.
• Maintaining knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Executive Assistant

• Supported the Director and in his Leadership function, from an administration, project management, internal events, and partnership perspectives. Working with stakeholders inside and outside the Institute, my responsibilities included:
• Managing and monitoring the Director's schedule/ calendar, clarifying meeting agendas and actions, and acted as a liaison for the executive team.
• Summarizing emails and documents and proposing suitable responses with suitable inbox management, with confidence to make decisions on behalf of the director where appropriate.
• Assisting with the Drafting of International MoUs
• National and International travel arrangements for conferences and seminar.
• Coordinated and arranged for all online and offline meetings with higher management and external parties.
• Recommending improvements in communications and ways of working.
• Provision of outstanding customer service always, including ensuring that all visitors, both internal and external, are welcomed in an appropriate manner.
• Liasioning with internal staff and external contacts as necessary to complete the projects, maintaining cordial relationships.
• Plans/organizes and implements events such as meetings, business luncheons, or client dinners.
• Proactive preparation and collation of meeting-related papers, working collaboratively to determine what information might be required in advance of a meeting, articulating clear deadlines for submission, and proactively chasing where necessary.
• Drafted & handled all correspondences related to Director from the Ministry and other High Cadre Officials independently.
• Attending Governing Body Meetings and preparing the Minutes and circulating them to all the Board Members.
• Arranging a variety of events, and organizing high profile visits by senior external stakeholders, which will require close liaison with a range of departments.
• Dealing with a wide range of enquiries independently or exercising judgement to redirect them to senior colleagues or other departments within the University.
• Provision of high-quality committee support where necessary, taking minutes and ensuring that any action points are followed up in a timely manner.
• Assisting with specific project work delegated by the senior team.
• Monitoring and processing financial information in accordance with the University's policies.

• Improved team efficiency by streamlining processes and implementing innovative management strategies.
• Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
• Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
• Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Assisted in the preparation of commencement ceremonies by coordinating logistics such as diploma ordering and distribution lists.
• Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
• Coordinated with other departments to facilitate cross-functional projects related to enrollment management and student success.
• Implemented new software systems to optimize record-keeping accuracy, increasing overall efficiency across the department.
• Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
• Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
• Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
• Developed comprehensive training materials for new hires, ensuring a seamless transition into the role of Assistant Registrar.
• Maintained accurate student records, contributing to efficient administration and data-driven decision making.
• Collaborated with faculty and staff to address scheduling conflicts and ensure seamless course offerings.
• Organized, reviewed, and filed paperwork for secure recordkeeping.

• Enhanced employee engagement through the development of comprehensive training programs tailored to individual needs.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

• Maintained accurate student records, contributing to efficient administration and data-driven decision making.
• Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
• Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
• Contributed to improved graduation rates by closely monitoring student progress towards degree completion.
• Managed course scheduling for optimal class availability, ensuring smooth academic progress for students.
• Implemented new software systems to optimize record-keeping accuracy, increasing overall efficiency across the department.

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Interviewed, recruited and trained new onboarding candidates.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Reduced employee turnover by establishing robust hiring process and fostering positive work culture.

• Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
• Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
• Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
• Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
• Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
• Assisted with the onboarding process of new hires, facilitating seamless integration into the company culture and workflow.
• Completed bi-weekly payroll for 350 employees.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Took ownership of customers issues to follow problems through to resolution.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Streamlined customer support processes for improved call handling times and resolutions.
• Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.