Sonali Surve
Customer Contact Comms Associate
BELGAUM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Support Comms Associate
Accenture
Mumbai
04.2022 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Associate- Voice.
Teleperformance Global Services Private Limited
Bengaluru
02.2021 - 03.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Purchase Manager
Adam Realty Partners Pvt Ltd
Belagavi
11.2019 - 11.2020
- Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
- Established achievement targets and identified actions to reach objectives and operational goals.
- Implemented policies to reduce cost and eliminate waste.
- Improved inspection policies to increase quality of raw materials and finished goods.
- Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
Education
BBA - Business Administration And Management
Jain College of BBA BCA And Commerce
Belagavi, India 06.2014 - 11.2017
Skills
Data gathering and evaluation
Reporting and data gathering
Sales expertise
Warehousing functions
POS systems expert
Inbound and outbound calling
Hobbies
Marathon Runner
Duathlon Finisher
Youtuber and Vlogger
Timeline
Customer Support Comms Associate
Accenture
04.2022 - Current
Customer Service Associate- Voice.
Teleperformance Global Services Private Limited
02.2021 - 03.2022
Purchase Manager
Adam Realty Partners Pvt Ltd
11.2019 - 11.2020
BBA - Business Administration And Management
Jain College of BBA BCA And Commerce
06.2014 - 11.2017