Sonali Surve
Customer Contact Comms Associate
BELGAUM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Support Comms Associate
Accenture
Mumbai
04.2022 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Associate- Voice.
Teleperformance Global Services Private Limited
Bengaluru
02.2021 - 03.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Purchase Manager
Adam Realty Partners Pvt Ltd
Belagavi
11.2019 - 11.2020
- Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
- Established achievement targets and identified actions to reach objectives and operational goals.
- Implemented policies to reduce cost and eliminate waste.
- Improved inspection policies to increase quality of raw materials and finished goods.
- Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
Education
BBA - Business Administration And Management
Jain College of BBA BCA And Commerce
Belagavi, India 06.2014 - 11.2017
Skills
Data gathering and evaluation
Hobbies
Marathon Runner
Duathlon Finisher
Youtuber and Vlogger
Timeline
Customer Support Comms Associate
Accenture
04.2022 - Current
Customer Service Associate- Voice.
Teleperformance Global Services Private Limited
02.2021 - 03.2022
Purchase Manager
Adam Realty Partners Pvt Ltd
11.2019 - 11.2020
BBA - Business Administration And Management
Jain College of BBA BCA And Commerce
06.2014 - 11.2017
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