Raghu Sandeep Saka
Bengaluru
Summary
Results-driven sales and service professional with 10 years of experience spanning telecom and sales. Proven track record of driving customer satisfaction, optimizing service operations, and scaling revenue growth.
Overview
11
11
years of professional experience
Work History
Customer Contact Comms Associate
Accenture
01.2020 - Current
- Led end-to-end sales and service operations, managing client needs from initial engagement to successful program execution
- Scaled from handling regional accounts (Toronto, Chicago, and Michigan) to managing SMB & Enterprise clients across the USA and Canada
- Successfully allocated and managed $6 million in funds to facilitate workforce upskilling for corporate employees over the past 3 years
- Built and maintained strong client relationships, ensuring retention and long-term partnerships
- Drove lead generation, cold calling, and pipeline development, leading to consistent revenue growth
Customer Service Representative
24/7.ai
03.2014 - 02.2019
- Provided customer support via live chat, achieving a 98% resolution rate and earning top performer status for over 2 years
- Transitioned into a Subject Matter Expert role, training multiple batches and supporting them during the nesting period before live operations
- Assisted in streamlining service and sales processes, enhancing team efficiency and customer satisfaction
Education
Bachelors - Biotechnology
Anil Neerukonda Institute of Technology And Sciences
Visakhapatnam03.2011
Higher Secondary Education -
Sri Chaitanya Jr College
Visakhapatnam01.2007
Skills
- PowerBI and Microsoft Office
- Reports and Dashboard Creation
- Salesforce CRM
- Teamwork and Client Management
Timeline
Customer Contact Comms Associate
Accenture
01.2020 - Current
Customer Service Representative
24/7.ai
03.2014 - 02.2019
Bachelors - Biotechnology
Anil Neerukonda Institute of Technology And Sciences
Higher Secondary Education -
Sri Chaitanya Jr College
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