ATUL YADAV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Contact Comms Associate
Accenture (Verizon BGCO)
Gurugram
12.2021 - Current
- Developed and maintained relationships with clients.
- Provided customer service support for inquiries, complaints, and returns.
- Provided support to business and government clients related to their bills and placing their orders for equipment, and provided new network services.
Executive (Amazon US Chat Process)
Concentrix Daksh Service India Pvt Ltd.
Gurugram
05.2019 - 12.2021
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Responded to chats and emails to facilitate communication and enhance business processes.
- Accomplished special objectives and projects according to the business requirements.
Education
Bachelors of Commerce - Commerce
University of Delhi (SOL)
09-2015
High School - Commerce
Modern International School
06-2012
Skills
- Preparing reports
- Work Planning and Prioritization
- Customer interaction
- Courteous and Professional
- Complex Problem-Solving
- Service assistance
- Customer Service
- MS Office
- Order Fulfillment
Affiliations
- Reading
- Cricket
- Learning new Tech
- Music
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Contact Comms Associate
Accenture (Verizon BGCO)
12.2021 - Current
Executive (Amazon US Chat Process)
Concentrix Daksh Service India Pvt Ltd.
05.2019 - 12.2021
Bachelors of Commerce - Commerce
University of Delhi (SOL)
High School - Commerce
Modern International School
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