Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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ATUL YADAV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Contact Comms Associate

Accenture (Verizon BGCO)
Gurugram
12.2021 - Current
  • Developed and maintained relationships with clients.
  • Provided customer service support for inquiries, complaints, and returns.
  • Provided support to business and government clients related to their bills and placing their orders for equipment, and provided new network services.

Executive (Amazon US Chat Process)

Concentrix Daksh Service India Pvt Ltd.
Gurugram
05.2019 - 12.2021
  • Monitored customer feedback to ensure customer satisfaction with services provided.
  • Responded to chats and emails to facilitate communication and enhance business processes.
  • Accomplished special objectives and projects according to the business requirements.

Education

Bachelors of Commerce - Commerce

University of Delhi (SOL)
09-2015

High School - Commerce

Modern International School
06-2012

Skills

  • Preparing reports
  • Work Planning and Prioritization
  • Customer interaction
  • Courteous and Professional
  • Complex Problem-Solving
  • Service assistance
  • Customer Service
  • MS Office
  • Order Fulfillment

Affiliations

  • Reading
  • Cricket
  • Learning new Tech
  • Music

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Customer Contact Comms Associate

Accenture (Verizon BGCO)
12.2021 - Current

Executive (Amazon US Chat Process)

Concentrix Daksh Service India Pvt Ltd.
05.2019 - 12.2021

Bachelors of Commerce - Commerce

University of Delhi (SOL)

High School - Commerce

Modern International School

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ATUL YADAV