Sameer Pasha C
Customer Contact Comms Associate
Bangalore
Summary
Passionate process advisor with 3+ years of experience with an eagerness to facilitate learning and a to flair grow take responsibilities within the organization.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Simplicity of learning and sharing what I have learnt within the team to be a support to upskill my training abilities.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Customer Contact Comms Associate
Accenture
11.2020 - Current
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Care Executive
Concentrix
08.2018 - 03.2019
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Streamlined customer support processes for improved call handling times and resolutions.
Customer Care Executive
AEGIS
08.2019 - 10.2020
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Skills
- Problem-solving abilities
- Team Development
- Time management abilities
- Multitasking Abilities
- Effective Communication
- MS Office
- Training and Development
Timeline
Customer Contact Comms Associate
Accenture
11.2020 - Current
Customer Care Executive
AEGIS
08.2019 - 10.2020
Customer Care Executive
Concentrix
08.2018 - 03.2019
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