VIPIN THARAYIL

● Working for process Verizon (USA Telecom Provider).

● Solving Customer technical query regards to sim card and device through chat’s/call’s.

● Manage NPS, One Res, and VPH set on monthly basis.

● Escalating issues to appropriate department.

● Maintain login hours of 9 hours on daily basis.

• Worked for process THREE Retention Webchat (UK Telecom Provider)
• Solving query and retaining existing customer through chat
• Manage NPS, ACT and Sales set on monthly basis
• Escalating issues to appropriate department
• Maintain login hours of 8.5 hours on daily basis.

• Worked for process O2 (UK Telecom Provider)
• Solving customer queries through chat
• Ensuring quality delivering and achieving of quality and V-Sat Targets
• Maintaining daily 8 hours of logins
• Dealing with complaints and escalating them to appropriate Departments through Email.

• Document scrutiny and collection for visa processing (UK Visa for Indian Nationals)
• Handling customer/applicant queries in front office
• Maintaining and recording all application data
• Handling of cash and bank related transactions
• Ensuring all administration and logistics of passport delivery to consulate / applicant / logistic company.

• Worked for Vodafone Store and Mini Store's
• Sales of Company Product
• Handling Customer Queries, Documentation, Cash Transactions
• Responsible for Activation/ Deactivation of Services
• Preparing Daily and Monthly Status Reports
• Dealing with complaints and escalating them to appropriate Departments through Email
• Ensuring Quality delivery and achieving of quality and C-Sat Targets
• Achieving of external Audit targets.

Marks: 50%

Marks: 52%