Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Hobbies and Interests
Software Packages
Additional Qualification
Timeline
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GARIMA RAGHAV

GARIMA RAGHAV

Dadri

Summary

Dynamic professional with a proven track record at Accenture India, excelling in customer relationship management and financial analysis. Adept at fostering client connections and enhancing service quality, I leverage my adaptability and attention to detail to drive results. Committed to delivering exceptional outcomes and improving operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Contact Comms Associate

Accenture India
Gurugram
03.2024 - Current
  • Developed and maintained relationships with clients and vendors.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Built relationships with customers by providing friendly customer service over the chat.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Analyzed financial data to identify trends and areas for improvement.
  • Trained new associates about operations, policies, and procedures.

Senior Representative, Operations

Concentrix (Convergys India Services Pvt Ltd)
01.2023 - 03.2024
  • Responsible for providing customers with resolution and customer satisfaction by ensuring that all questions and concerns are taken care of the first time they call in for assistance.
  • Resolving customers' queries regarding billing questions, service charges, and service information.
  • Helping customers with delinquent accounts to collect payments and make arrangements with their billing.
  • Assisted new joiners with support in the absence of the supervisors and was a part of the advance team as well.
  • Closing service orders in accordance with the company’s policies and processes.
  • Navigating different tools and sites while working with the customer to provide a better customer service experience.

Operations Assistant Cum Cashier

Jana Small Finance Bank
09.2021 - 12.2022
  • The primary role is customer dealing, such as account-related services (account opening, closing, FDs, RDs, etc.), processing loan applications, and resolving their queries in every simple and possible way.
  • Cash entry postings and handling.
  • Creating and maintaining all the reports and data on Excel required as per the banking norms, and sending that to the concerned departments.
  • Regular follow-ups of the raised service requests, applications, and concerned emails for a better outcome.
  • Hands-on experience working with all the software, such as Salesforce, FIS, SignDesk, CBS, and other banking internal tools.
  • Providing service to the customers within a given time frame.

Analyst

GlobalLogic Technologies Pvt Ltd
06.2019 - 09.2021
  • The primary role is to build and maintain pipelines of data into a knowledge graph by using Google internal software development tools and automation platforms.
  • Operate database management systems to analyze data.
  • Coordinate and collaborate with the quality assurance team to avoid data quality issues for effortless reporting to the client.
  • Design, develop, and visualize the data provided by the client.
  • Refining the Google search engine. The expansion of the largest creative commons online graphical database to provide the true datasets to the end user.
  • Worked on tools, Google Crowd, and on various Google products like LENS, Google Camera, Soli, Nest Hub, Cerebra, etc.

Education

Bachelor of Science - PCM

Chaudhary Charan Singh University
Meerut
05-2017

Skills

  • Microsoft Excel
  • Adaptability and flexibility
  • Record and file management
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Financial analysis
  • Ticketing systems
  • Work Planning and Prioritization
  • Cross-functional teamwork

Accomplishments

  • I have been a part of NCC and Civil Defense Services.
  • Got GEMs, Alpha Player and Certificate of excellence during my work period.

Languages

  • English
  • Hindi

Hobbies and Interests

  • Listening Songs
  • Social Interaction
  • Travelling

Software Packages

MS Office, Excel, Advanced Excel, Google Spreadsheet, PowerPoint, Windows

Additional Qualification

  • CCC
  • Google Digital Garage - Digital Marketing Certificate

Timeline

Customer Contact Comms Associate

Accenture India
03.2024 - Current

Senior Representative, Operations

Concentrix (Convergys India Services Pvt Ltd)
01.2023 - 03.2024

Operations Assistant Cum Cashier

Jana Small Finance Bank
09.2021 - 12.2022

Analyst

GlobalLogic Technologies Pvt Ltd
06.2019 - 09.2021

Bachelor of Science - PCM

Chaudhary Charan Singh University

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GARIMA RAGHAV