Summary
Overview
Work History
Education
Skills
Timeline
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Yagnasri Uppalapati

Yagnasri Uppalapati

New Delhi

Summary

Dynamic professional with experience at Accenture, excelling in customer service and problem resolution. Proven ability to enhance service quality and generate insightful reports through data analysis and visualization. Skilled in SQL querying and effective communication, I am passionate about driving process improvements and fostering strong relationships to achieve business success.

Overview

2
2
years of professional experience

Work History

Customer Contact Comms New Associate

Accenture
New Delhi
12.2024 - Current
  • Assisted customers with inquiries regarding business benefits and claims processing.
  • Managed customer account updates and maintained accurate records in the system.
  • Resolved customer complaints by coordinating with the relevant providers and internal teams.
  • Educated customers on policy terms, procedures, and required documentation.
  • Collaborated with team members to enhance service quality and efficiency levels.
  • Conducted follow-ups on unresolved issues to ensure timely resolutions for clients.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Compiled reports on overall customer satisfaction.
  • Monitored customer accounts for any suspicious activity.

Data Analyst Intern

Excelr
Hyderabad
08.2023 - 05.2024
  • Analyzed data sets to identify trends and patterns for business insights.
  • Created visual reports using tools to present findings effectively.
  • Conducted data cleaning and validation to ensure accuracy of information.
  • Extracted data to build metrics or create dashboards, tracking success toward KPIs.
  • Developed data visualizations and dashboards to track business metrics using Tableau or Power BI.
  • Analyzed customer feedback surveys to understand user experience with products and services.
  • Assisted in developing strategies for collecting, organizing, and storing large amounts of data efficiently.
  • Created SQL queries to extract relevant information from relational databases for various projects.
  • Created visualizations using tools like Tableau and Power BI to communicate findings to non-technical stakeholders.

Education

Bachelor of Science - Computer Science

Andra University
Vijayawada, Andra Pradesh
03-2019

High School Diploma -

Sri Vijnana Vihara E.M High School
Vijayawada, Andra Pradesh
04-2014

Intermediate Certificate - Science

NRI Junior College
Vijayawada, Andra Pradesh

Skills

  • Customer service
  • Problem resolution
  • Process improvement
  • Effective communication
  • Attention to detail
  • Data visualization
  • Data analysis
  • SQL querying
  • Relationship management
  • Report generation

Timeline

Customer Contact Comms New Associate

Accenture
12.2024 - Current

Data Analyst Intern

Excelr
08.2023 - 05.2024

Bachelor of Science - Computer Science

Andra University

High School Diploma -

Sri Vijnana Vihara E.M High School

Intermediate Certificate - Science

NRI Junior College

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Yagnasri Uppalapati