Sonam Seth
Training Manager
Mumbai,MH
Summary
Training manager with over 6.4 years of experience in BFSI. Enthusiastic, detail-oriented Trainer having 2.5 years of expertise in facilitating functional & behavioral trainings. Master practitioner of Neuro Linguistic Programming(NLP) at work to improve efficiency of Learning & Development function that supports organization in building Strong future' leaders.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
13
13
Certifications
Work History
Training Manager
Aditya Birla Capital
Mumbai , Maharashtra
01.2022 - Current
- Trained & mentored about 500 sales executives & managers on functional & behavioral aspects followed by On the Job training resulted in improved communication, team cohesiveness & team performance.
- Provided subject matter expertise on all company offerings.
- Contributed to a 90% on-time launch efficiency of new product with business partner.
- Significantly improved the department performance indicators - 20% improvement within 6 months.
- Built strong relationship with stakeholders to ensure successful implementation of training program.
- Proposed creative training solutions to enhance performance of bottom performers.
- Monitored outcomes though training need identification and analysis (TNI &TNA) and general level of success of training and reported findings to management.
Trainer (Subject Matter Expert)
Policybazaar Insurance Brokers Pvt Ltd
Mumbai , Maharashtra
07.2019 - 01.2022
- Hand picked by top management as Trainer basis outstanding performance & having subject matters expertise of product & process during deployment as sales associate.
- Facilitated virtual, in-person and blended learning sessions.
- Trained employees on product & process along with skills such as telephone etiquettes & behavioural.
- Facilitated capsule training sessions to sharpen skills on objection handling, negotiation, solution selling strategies, customer relationship management & advanced product knowledge.
- Trained virtually for successful FOS project set-up across pan India.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Ensured quality score is above average 85% & TRAI guidelines are followed by coordinating with central QA team.
Bank Teller - Service Officer
KOTAK MAHINDRA BANK LTD
Mumbai , Maharashtra
01.2018 - 03.2019
- Educated customers on use of digital banking platform.
- Responsibly handled complete operation of teller counter and verified currency manually and through machine.
- Ensured smooth branch operations adhering to RBI guidelines and audit rules.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions while leveraging excellent interpersonal and communication skills.
- Assisted with training of new tellers on policies and procedures.
Relationship Manager
HDB Financial Services, HDFC Bank
Mumbai , Maharashtra
08.2016 - 12.2017
- Managed 500+ High net worth customer portfolio of HDFC Bank to ensure expected sales target is achieved while balancing sales & service in line with companies business targets & reputation.
- Cross sell bank & third party products such as loan, Credit card, Insurance, Demat account, etc along with new account acquisitions.
- Resolving complaints received within the stipulated TAT’s while maintaining quality standards.
- Rewarded & Recognised for exceptional performance.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
Bachelor Of Commerce -
Guru Nanak College of Arts, Science And Commerce
Mumbai 06.2013 - 06.2016
Skills
Excellent Negotiation
Certification
Master Practitioner of Neuro Linguistic Programming at work - [Sue knight consulting]
Accomplishments
- PROMOTED as 'TRAINER' within a year experience for exceptional performance and subject matter expertise.
- AWARDED STAR PERFORMER for HIGHEST BUSINESS in Oct 2019 & Apr 2020 at policybazaar insurance brokers
- AWARDED 'A' RATING in Annual appraisal at policybazaar insurance brokers.
- AWARDED for HIGHEST BUSINESS for the month of Jan, March and April 2017 at HDFC Bank.
- AWARDED 'T2' RATING in appraisal for outstanding performance at HDFC bank.
Timeline
Master Practitioner of Neuro Linguistic Programming at work - [Sue knight consulting]
01-2023
Brain-Based Elearning design- [LinkedIn]
01-2023
Master In-demand professional soft skills learning path completion- [LinkedIn]
01-2023
Leading through problem solving and decesion making - [Skillsoft]
01-2023
Consumer behaviour: Using Neuroscience to improve your marketing-[LinkedIn]
01-2023
Using Neuroscience for more effective L&D-[LinkedIn]
12-2022
Become an L & D professional learning path- [LinkedIn]
12-2022
Developing your Emotional Intelligence- [LinkedIn]
12-2022
Data driven learning design- [LinkedIn]
12-2022
Organizational Learning & Development- [LinkedIn]
12-2022
Talent Management -[LinkedIn]
12-2022
Creating Inclusive learning experience -[LinkedIn]
12-2022
Certified Neuro Linguistic Programming business Practitioner - [Onefluencer]
09-2022
Training Manager
Aditya Birla Capital
01.2022 - Current
Trainer (Subject Matter Expert)
Policybazaar Insurance Brokers Pvt Ltd
07.2019 - 01.2022
Bank Teller - Service Officer
KOTAK MAHINDRA BANK LTD
01.2018 - 03.2019
Relationship Manager
HDB Financial Services, HDFC Bank
08.2016 - 12.2017
Bachelor Of Commerce -
Guru Nanak College of Arts, Science And Commerce
06.2013 - 06.2016
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