Sonu Kumar
Patna
Summary
Dynamic Sr. Branch Sales Manager at HDFC Bank Limited with a proven track record in sales management and customer relationship excellence. Expert in financial analysis and strategic planning, I successfully enhanced branch performance and client satisfaction, driving revenue growth through innovative sales strategies and effective team leadership.
Overview
2
2
Languages
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Sr. Branch Sales Manager
HDFC BANK LIMITED
Patna
06.2026 - Current
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Directed daily operations to enhance branch performance and customer satisfaction.
- Managed daily branch operations and ensured compliance with banking regulations.
- Oversaw compliance with company policies and industry regulations within the branch.
- Developed sales strategies to promote banking products and services effectively.
- Trained and developed team members to improve sales techniques and service quality.
- Guided team in delivering exceptional customer service and resolving client issues.
- Implemented customer feedback systems to gather insights for service improvement.
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing to create promotional campaigns that increased branch visibility.
- Built relationships with new and existing customerss by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
IMPERIA CUSTOMER RELATIONSHIP MANAGER
HDFC BANK LIMITED
Patna
04.2024 - 05.2026
- Developed strong relationships with high-net-worth clients.
- Developed and maintained relationships with high net worth clients to ensure satisfaction of their financial needs.
- Managed client portfolios and provided tailored investment strategies.
- Conducted financial planning sessions to assess client needs.
- Analyzed current market trends and suggested potential investments accordingly.
- Collaborated with internal teams to deliver comprehensive wealth solutions.
- Collaborated with other team members to develop customized solutions for clients' wealth management needs.
- Reviewed existing customer portfolios and recommended suitable modifications for enhanced returns.
- Conducted detailed analysis of client portfolios to identify opportunities for improvement.
- Reviewed and analyzed client financial statements regularly.
- Monitored client portfolios regularly to identify any discrepancies or irregularities in transactions.
- Oversaw client accounts, ensuring all transactions were processed efficiently. and ensured high satisfaction levels.
- Managed client accounts by monitoring performance of investments and recommending adjustments as needed.
- Provided timely responses to customer queries regarding their financial matters via email or phone calls.
- Advised customers on appropriate product selection based on individual circumstances.
- Managed client accounts by monitoring investment performance and recommending adjustments.
- Facilitated workshops on wealth management topics for clients.
- Prepared presentations and reports outlining progress towards financial goals.
- Maintained records of customer interactions using a customer relationship management system.
- Conducted detailed analyses of client portfolios to identify opportunities for improvement.
- Compiled weekly, monthly, quarterly reports summarizing the performance of client assets under management.
Preferred Relationship Manager
HDFC BANK LIMITED
Patna
08.2023 - 03.2024
- Developed strong client relationships through personalized financial solutions.
- Coordinated with internal teams to resolve customer inquiries effectively.
- Conducted regular follow-ups to ensure client satisfaction and engagement.
- Analyzed client portfolios to identify opportunities for enhancement.
- Educated clients on risk management and investment strategies available.
- Analyzed customer profiles to identify areas of improvement in banking services.
- Identified potential risks associated with certain investments or transactions.
- Conducted regular meetings with clients to review their financial portfolios and discuss any changes or updates.
- Actively sought out new leads through cold-calling techniques or referrals from existing customers.
Wealth Manager
ICICI Bank Ltd
Patna
01.2022 - 07.2023
- Provided comprehensive wealth management services to high net worth individuals, including asset allocation, retirement planning, estate planning and tax management.
- Managed client portfolios to align with financial goals and risk tolerance.
- Conducted financial analysis of clients' portfolio to identify and recommend appropriate investment strategies.
- Analyzed client's risk tolerance level and offered customized investment advice accordingly.
- Educated clients on various investment options and financial products.
- Analyzed market trends to provide informed financial advice.
- Built strong relationships with clients through proactive communication and support.
- Assisted in compliance audits to ensure regulatory adherence and best practices.
- The role is in Retail banking, which is to acquire new affluent customers through liaising with different channels in the bank for lead generation and identifying potential customers.
- The key responsibility is performing in-depth analysis of a customer and providing best-suited solutions according to their needs. The line of products includes Mutual funds, Life Insurance, Health Insurance, General Insurance, and all other types of asset and liability products.
- Developed long-term relationships with clients through regular meetings and reviews of their investments.
Privilege Banker
ICICI Bank Ltd
Patna
01.2020 - 01.2022
- Managed client relationships to deliver personalized banking solutions.
- Conducted financial assessments to recommend appropriate products and services.
- Analyzed customer portfolios to identify areas of improvement in order to maximize their wealth potential.
- Resolved customer inquiries promptly to ensure satisfaction and retention.
- Developed relationships with customers to ensure satisfaction, loyalty and referrals for the bank.
- Facilitated loan applications ensuring compliance with banking regulations.
- Collaborated with teams to enhance customer service and operational efficiency.
- Provided training to junior staff on banking procedures and client engagement.
- Coordinated with operations, compliance, and legal teams to facilitate project progress.
Customer service officer (CSO)
ICICI Bank Ltd
Patna
01.2016 - 01.2020
- Resolved customer complaints promptly and professionally.
- Assisted customers with account inquiries and transaction issues.
- Guided clients through banking products and services effectively.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Conducted regular follow-ups with clients to ensure satisfaction levels.
- Collaborated with team members to enhance service delivery strategies.
Trainee
Kotak Mutual Fund
Patna
05.2012 - 06.2012
- Acquired new customers through targeted outreach, enhancing client base.
- Generated leads through various marketing campaigns, contributing to sales pipeline.
- Conducted fundamental analysis of financial markets to inform investment strategies.
- Analysis of different mutual funds.
Education
MBA - Finance
PGBF Manipal University
Bangalore 01.2015 - 01.2016
Undergrad Degree (B.Com) -
Alard Institute of Management Science
Class XII - I. Com
Vanijya Mahavidalya
Class X - SSC
Delhi Model Public School
PatnaSkills
- Sales management
- Customer relationship management
- Client portfolio management
- Financial planning
- Sales performance analysis
- Market trend analysis
- Regulatory compliance
- Branch performance optimization
- Revenue generation
- Strategic planning
- Team leadership
- Sales coaching
- Employee coaching
- Customer engagement
- Client education
- Problem solving
- Communication skills
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Projects
Kotak Mutual Fund, Patna, 05/01/12, 06/30/12, Customer acquisition, Lead generation, Fundamental analysis, Analysis of different mutual funds
Awards
Kotak Mutual Fund, Patna, 05/01/12, 06/30/12, Customer acquisition, Lead generation, Fundamental analysis, Analysis of different mutual funds
Personal Information
Kotak Mutual Fund, Patna, 05/01/12, 06/30/12, Customer acquisition, Lead generation, Fundamental analysis, Analysis of different mutual funds
Timeline
Sr. Branch Sales Manager
HDFC BANK LIMITED
06.2026 - Current
IMPERIA CUSTOMER RELATIONSHIP MANAGER
HDFC BANK LIMITED
04.2024 - 05.2026
Preferred Relationship Manager
HDFC BANK LIMITED
08.2023 - 03.2024
Wealth Manager
ICICI Bank Ltd
01.2022 - 07.2023
Privilege Banker
ICICI Bank Ltd
01.2020 - 01.2022
Customer service officer (CSO)
ICICI Bank Ltd
01.2016 - 01.2020
MBA - Finance
PGBF Manipal University
01.2015 - 01.2016
Trainee
Kotak Mutual Fund
05.2012 - 06.2012
Undergrad Degree (B.Com) -
Alard Institute of Management Science
Class XII - I. Com
Vanijya Mahavidalya
Class X - SSC
Delhi Model Public School