Sonu Verma

• Responsible for profitability of center
• Handling Team of 8 people to Run counter sales smoothly
• Responsible for the smooth operation of counter sales for Visa Concierge, Travel Insurance, Forex cards, and International SIMs.
• Acquiring and retaining new sales leads, and converting them into business.
• Collaborated with team members to conduct end-of-day counts, ensuring all products were accounted for.
• Resolved customer issues and concerns quickly to promote better service and keep lines moving.
• Ensuring effective coordination between all staff and the head office located in Mumbai.
• Interviewing new staff, smooth induction, and onboarding

• Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
• Negotiated contracts with clients while maintaining profitability goals.
• Negotiated contracts with vendors to purchase services.
• Acted as a liaison between the customer and cross-functional internal teams.
• Ensure Profitability of Outbound Tour Package Sales

• New customer development & retaining previous customers
• Optimized operational processes to improve efficiency and effectiveness in business development activities.
• closing High tickets leads on priority basis
• Reporting operation, closing & new leads on daily basis.

Rebranded Saral Holidays with new partner as BTraveler to cater to domestic &outbound tour packages ,visa services , ticketing and turned it into a blend of one-stop solution travel services, with travel accessories under one roof with city showroom

• Founded saral holidays as an inbound holiday company to provide B2B & B2C Destination Management service for Rajasthan & Gujarat
• Responsible for Profitability & opertion of the company
• Domestic & International Tour package sales
• Tie-up with hotels & Transporters and other vendors
• Ensuring high level of customer satisfaction

• Responsible for sales and operation of domestic tour packages for Indian clients.
• Conversion of leads into sales.
• Costing and pricing of tour packages.
• Tie up with vendors and service providers, like hotels, guides, and transporters.

• Performed daily opening and closing duties for the ticket counter.
• Kept abreast of changes in fare prices, discounts, and promotions offered by the company.
• Printed itineraries and tickets for passengers each day.
• Issued tickets to customers via manual or automated systems.
• Answered phone calls promptly and responded appropriately to inquiries.
• Verified customer identification documents to ensure compliance with regulations.