MSC IT , EXEL , JAVA, C, EXEL
Soujanya DHEKALE
Pune,MH
Summary
Skilled in relationship building and decision-making, excelled in delivering exceptional customer service and tailored financial solutions.
Demonstrated expertise in client relationship management and effective communication, contributing to business expansion and client retention.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Relationship Manager
ICICI Bank
06.2023 - Current
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Manage Relationship with existing set of clients mapped by the bank to enhance value.
- Non Financial Responsibilities lead by setting a good example (Role Model) behavior consistent collaboration recognize and celebrate team members accomplishments and exceptional performance.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Key Account Manager
Bandhan Bank
12.2022 - 06.2023
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Manage relationship with existing set of clients mapped by the bank to enhance value .
- To agreasivaly cross sell investment and insurance products using offline /digiotal platform .
Assistant Manager
Au Small Finance Bank
01.2020 - 11.2022
- AQUIRE HIGH VALUE NEW TO BANK CUSTOMERS THROUGH INDUSTRY BEST PRICING OFFERED BY AU SMALL FINANCE BANK.
- MANAGE RELATIONSHIP WITH EXISTING SET OF CLIENTS MAPPED BY THE BANK TO ENHANCE VALUE.
- TO AGGRESIVELY CROSS SELL INVESTMENT AND INSURANCE PRODUCTS USING OFFLINE /DEGITAL PLATFORM OF AU SMALL FINANCE BANK.
- BUILD LIABILITY BOOK FOR THE BANK. ACHIEVE INDIVIDUAL BOOK AND FEE INCOME TARGETS AS MANDATED IN GOAL SHEET TO SECURE HIGHEST RATING AS PER POLICY OF THE BANK.
Sales Cordinator
Square Capital Pvt Ltd
12.2018 - 12.2019
- Financial Responcibilites ensure labilitey acquisition targests are met through front line sales.
- would also visit all clients along with manager, coordinate team logistics.
Education
MBA - Human Resources Management
VIIT COLLAGE
Pune, India05.2016
Bachelor of Computer Applications - Computer And Information Sciences
MUDHOJI COLLAGE
Phaltan, India05.2014
Skills
- Client Relationships
- Relationship building and management
- Excellent Communication
- Decision making ability
Certification
- IRDA CERTIFICATION
- MSC IT
Timeline
Relationship Manager
ICICI Bank
06.2023 - Current
Key Account Manager
Bandhan Bank
12.2022 - 06.2023
Assistant Manager
Au Small Finance Bank
01.2020 - 11.2022
Sales Cordinator
Square Capital Pvt Ltd
12.2018 - 12.2019
MBA - Human Resources Management
VIIT COLLAGE
Bachelor of Computer Applications - Computer And Information Sciences
MUDHOJI COLLAGE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- .
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Work Preference
Work Type
Full TimeQuote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Software
Interests
DANCING
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