Soumya Mukherjee
Project Manager
Kolkata
Summary
Experienced programme manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in agile methodologies and sprint planning and deployment.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Project Manager
TCS
Kolkata
06.2016 - Current
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategic project plans to meet business objectives.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Managed 32 business units of Newscorp and solved their issues.
IT Analyst
Accenture
Kolkata
03.2014 - 06.2016
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Installed system updates to address vulnerabilities and reduce security issues.
- Worked in the GOEP for H&M for the management of 15 geo location increasing 30% sale by increasing the load balancing by 80% on Sale days
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Educated stakeholders on data protection tactics to reduce breaches.
- Organized system operating procedures to strengthen controls.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Senior Systems Engineer
IBM
Bengaluru
10.2010 - 03.2014
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Saved 50% of password related tickets for Macy's project by implementing three approval layer for reset which reduced 3000 monthly tickets
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Performed cost-benefit and ROI analyses for proposed systems.
- Conducted end-user reviews for modified and new systems.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Created flowcharts, diagrams and other documentation.
- Optimized networked software and operating systems by applying updates and patches.
- Delivered helpdesk service and support to customers.
Education
B.E - Electrical, Electronics And Communications Engineering
VTU
Bengaluru 07.2006 - 07.2010
Skills
Business process re-engineering
Advanced problem solving
Project planning and development
Lean manufacturing and design
Performance Evaluations
Strategic planning
Contract Management
Disaster Recovery Methodologies
Agile methodology
Accomplishments
- Reduced department operating costs 95 % 6 months by implementing 65 point automation.
- Improved customer satisfaction ratings by 15 % from 80% to 95 % by improving EUC support
Certification
ITIL V4
Timeline
ITIL V4
05-2023
ITIL Expert
06-2019
ITIL SO, CSI, ST
05-2018
Project Manager
TCS
06.2016 - Current
IT Analyst
Accenture
03.2014 - 06.2016
Senior Systems Engineer
IBM
10.2010 - 03.2014
B.E - Electrical, Electronics And Communications Engineering
VTU
07.2006 - 07.2010