Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Soumya Mukherjee

Soumya Mukherjee

Project Manager
Kolkata

Summary

Experienced programme manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in agile methodologies and sprint planning and deployment.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

Project Manager

TCS
Kolkata
06.2016 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Prepared and submitted project invoices for review and approval.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and implemented strategic project plans to meet business objectives.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Managed 32 business units of Newscorp and solved their issues.

IT Analyst

Accenture
Kolkata
03.2014 - 06.2016
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Worked in the GOEP for H&M for the management of 15 geo location increasing 30% sale by increasing the load balancing by 80% on Sale days
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Organized system operating procedures to strengthen controls.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Senior Systems Engineer

IBM
Bengaluru
10.2010 - 03.2014
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Performed root cause analysis to provide resolutions for production issues.
  • Saved 50% of password related tickets for Macy's project by implementing three approval layer for reset which reduced 3000 monthly tickets
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Performed cost-benefit and ROI analyses for proposed systems.
  • Conducted end-user reviews for modified and new systems.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Documented system configuration, mapping and processes.
  • Created flowcharts, diagrams and other documentation.
  • Optimized networked software and operating systems by applying updates and patches.
  • Delivered helpdesk service and support to customers.

Education

B.E - Electrical, Electronics And Communications Engineering

VTU
Bengaluru
07.2006 - 07.2010

Skills

Business process re-engineering

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Accomplishments

  • Reduced department operating costs 95 % 6 months by implementing 65 point automation.
  • Improved customer satisfaction ratings by 15 % from 80% to 95 % by improving EUC support

Certification

ITIL V4

Timeline

ITIL V4

05-2023

ITIL Expert

06-2019

ITIL SO, CSI, ST

05-2018

Project Manager

TCS
06.2016 - Current

IT Analyst

Accenture
03.2014 - 06.2016

Senior Systems Engineer

IBM
10.2010 - 03.2014

B.E - Electrical, Electronics And Communications Engineering

VTU
07.2006 - 07.2010

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Soumya MukherjeeProject Manager