Soumya Paul
Kolkata,West Bengal
Summary
International Sales & Business Development professional with 8+ years of experience across industrial batteries, textile machinery, and automotive components. Currently leading export sales for industrial and standby battery solutions at Exide, with prior international business development exposure in textile machinery exports and strong fundamentals built in the automotive aftermarket. Experienced in distributor acquisition, project sales, RFQs, pricing, and export operations across MEA, APAC, Europe, and LATAM.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Category Lead - Standby (Exports) (B2B)
Exide Industries Limited
Kolkata
10.2025 - Current
- Lead regional export sales for VRLA, AGM, and SMF standby batteries across MEA, GCC and Europe through distributor-led and project-based channels.
- Drive monthly export run-rate targets of up to INR 10 crore via structured pipeline creation, distributor performance management, and project conversions.
- Closed two international projects in Europe and Oman, generating INR 1.8 crore in annual revenue.
- Build, manage, and sustain a INR 9-10 crore international sales pipeline aligned with category-level export growth objectives.
- Manage three direct reports and coordinate cross-functional teams across sales coordination, supply chain, logistics, and technical support to ensure seamless execution of export orders and projects.
- Contribute to annual export business planning (AOP), pricing strategy, and margin optimization discussions with senior leadership.
- Onboarded three distributors in Nigeria and Kuwait, creating 5-7 active commercial opportunities and expanding regional coverage.
- Own pricing strategy, competitor benchmarking, and commercial negotiations for international tenders, RFQs, and project sales.
- Manage end-to-end export operations including LC, BL, COO, invoicing, packing lists, HS codes, and freight coordination, ensuring compliance with international trade regulations.
- Conduct distributor product training and capability-building sessions, improving partner readiness and conversion effectiveness.
- Oversee warranty claims and customer escalations across export markets, ensuring adherence to global SLAs and distributor agreements.
Manager - Business Development & Technical Product Support (B2B)
Zuvon Group (Bajaj Industries Pvt. Ltd.)
Kolkata
06.2023 - 09.2025
- Drove INR 85 lakh incremental revenue within a INR 14 crore export portfolio spanning Europe, LATAM, and Africa.
- Launched 3 Europe-focused textile machinery solutions, contributing INR 32 lakh in revenue and improving EU market penetration.
- Managed 60+ international accounts, achieving 40% YoY growth in qualified opportunities.
- Led RFQs, pricing models, commercial proposals, and technical documentation for EU, LATAM, and African customers.
- Represented the company at 6+ international exhibitions, generating 20+ qualified global prospects.
- Reduced complaint cases by 25% through SOP standardization, multilingual manuals, and training videos.
- Collaborated with R&D and production teams to align machinery designs with EU and LATAM regulatory and customer standards.
- Supported export portfolio strategy and regional growth prioritization through market feedback and customer insights.
Executive - Customer Service (Quality), East Zone (B2C)
Tenneco Inc.
Kolkata
07.2017 - 05.2023
- Supported dealer network effectiveness across 40+ dealers in the East Zone, driving retention and repeat business for automobile spares in the aftermarket segment.
- Managed 1200+ customer service cases, converting escalations into long-term dealer relationships and protecting regional revenue.
- Supported sales enablement through 50+ technical and product training workshops, improving dealer satisfaction by 18%.
- Partnered with regional sales teams to reduce warranty TAT by 30%, strengthening customer experience and brand loyalty.
- Executed 200+ RCA/CAPA initiatives, reducing defect recurrence by 28% and lowering post-sales cost impact.
- Generated dashboards and service insights that informed regional sales strategies, product enhancements, and marketing activities for new product rollouts.
Trainee Design Engineer
Indo Webal Surgical Pvt. Ltd.
Kolkata
09.2016 - 06.2017
- Designed 80+ ophthalmic surgical instruments using CATIA V6 & AutoCAD for domestic and export customers.
- Coordinated with production, quality, and documentation teams for prototype validation, ISO compliance, and client approvals.
Education
MBA - Marketing Management
01.2024
GPA: CGPA: 8.16
B.Tech - Mechanical Engineering
01.2016
GPA: DGPA: 8.39
Skills
- International Sales (B2B)
- Export Business Development
- Distributor & Channel Acquisition
- Partner Performance Management
- GTM Strategy
- Market Entry Planning
- Key Account Management
- Project-Based & Solution Sales
- Pipeline & Territory Ownership
- Pricing Strategy & Commercial Negotiation
- RFQ / RFP / Tender Management
- Contract & Terms Finalization
- Export Documentation (LC, BL, COO, HS Codes)
- Incoterms (FOB, CIF, EXW)
- Freight & Logistics Coordination
- Credit Control & Payment Terms
- Order-to-Cash (O2C) Execution
- Salesforce CRM
- SAP (Order & Billing)
- MIS & Management Dashboards
- Pipeline Tracking & Sales Forecasting
- KPI & Target Monitoring
- Root Cause Analysis (RCA) / Corrective Action (CAPA)
- Customer Experience Metrics (CSAT / NPS)
- Warranty & Claims Management
- SLA Compliance
- Distributor & Customer Product Training
- Technical Coordination with Manufacturing & Quality Teams
- Trade Exhibitions & International Business Representation
Websites
Certification
- EV Technology & Public Charging, NIELIT Calicut, 2021
- 3D Designing in CATIA & SOLIDWORKS, MSME Tool Room, 2016
- CNC Programming in FANUC, Net Wizard Technology, 2016
- AutoCAD 2D Designing, CMC Academy, 2015
Skills
International Sales (B2B), Export Business Development, Distributor & Channel Acquisition, Partner Performance Management, GTM Strategy, Market Entry Planning, Key Account Management, Project-Based & Solution Sales, Pipeline & Territory Ownership, Pricing Strategy & Commercial Negotiation, RFQ / RFP / Tender Management, Contract & Terms Finalization, Export Documentation (LC, BL, COO, HS Codes), Incoterms (FOB, CIF, EXW), Freight & Logistics Coordination, Credit Control & Payment Terms, Order-to-Cash (O2C) Execution, Salesforce CRM, SAP (Order & Billing), MIS & Management Dashboards, Pipeline Tracking & Sales Forecasting, KPI & Target Monitoring, Root Cause Analysis (RCA) / Corrective Action (CAPA), Customer Experience Metrics (CSAT / NPS), Warranty & Claims Management, SLA Compliance, Distributor & Customer Product Training, Technical Coordination with Manufacturing & Quality Teams, Trade Exhibitions & International Business Representation
Additional Details
English, Hindi, Bengali
Personal Information
Date of Birth - 20th October 1993
Timeline
Category Lead - Standby (Exports) (B2B) - Exide Industries Limited
10.2025 - Current
Manager - Business Development & Technical Product Support (B2B) - Zuvon Group (Bajaj Industries Pvt. Ltd.)
06.2023 - 09.2025
Executive - Customer Service (Quality), East Zone (B2C) - Tenneco Inc.
07.2017 - 05.2023
Trainee Design Engineer - Indo Webal Surgical Pvt. Ltd.
09.2016 - 06.2017
Singhania University - MBA, Marketing Management
MAKAUT - B.Tech, Mechanical Engineering