Sourabh Singh
Intune & SCCM Admin
New Delhi
Summary
An astute and a meticulous professional offering 7 years of experience in End User Computing, Major Incident Management, (ITSM) Industry collectively. Highlights: Taking care of the management of windows/Android/iOS devices. Migration of devices from On-Prem environment to cloud using Intune. Handling deployment & troubleshooting of various applications on windows. Policy Deployment using CIS Benchmark Guidelines. Deployment of windows updates and upgrades. Patching using SCCM. Leading and driving of technical conference bridge, Severity Level Assessment, and report directly to Senior Managers and all other stakeholders. Leading the root cause analysis, remediation and/or mitigation of major server/application events. Adhere to ITIL Service Management Industry standard process. Responsible for ensuring SLA. Clear, precise communication directly with Executive level through reporting & documentation of all the activities. Presentation of relevant information to both technical and non-technical audiences. Refining training modules and process improvement methodologies. Promote open communication across teams and with peers to complete objectives and goals during all major activities. Have experience in working 24/7 environment.
Overview
8
8
years of professional experience
1
1
Language
Work History
Senior Consultant
Atem Software Solutions Pvt Lmt
09.2024 - Current
- Assist customer and internal team with the seamless onboarding of windows devices into microsoft intune
- Troubleshoot and resolve issue related to device enrolment , including registration failure, authentication problem and conflicts with device policies.
- Work closely with customer to ensure smooth enrollment experience for their windows devices.
- Stay informed about the latest updates, features, and changes in Intune
- Create and maintain comprehensive documentation for troubleshooting procedures, best practices, and common issue resolutions.
- Share your expertise with team members and stakeholders to enhance the overall support process and improve customer experience.
Technical specialist
HCL Technologies
01.2021 - 08.2024
- Engaging with customers on escalated support issues or critical customer situations
- Managing 10000+ Windows devices.
- Creating device & user-based policies via configuration profile using administrative template, Settings Catalog, OMA-URI.
- Creating provisioning package for bulk enrollment using windows configuration designer.
- Assist customers and internal teams with the seamless onboarding of Windows devices into Microsoft Intune.
- Troubleshoot and resolve issues related to device enrollments, including registration failures, authentication problems, and conflicts with device policies
- Interfacing with engineers and assist the customer with testing or troubleshooting
- Experience of working in a co-managed environment using co-management (SCCM+Intune).
- Involved in SCCM patching process like downloading & deploying updates in production environment.
- Knowledge on Azure Active Directory and Intune connector for Azure AD for auto Pilot enrollment
- Experience in Windows Autopilot deployment using Ms Intune
- Hands-on experience in Enterprise Mobility and security for access and data protection management
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
MDM Intune Administrator
ECHO SOFT INFOCOM PVT LTD
03.2017 - 12.2020
- Responsible for windows device enrollment and management via Intune.
- Responsible for device Autopilot testing and troubleshooting.
- Responsible for deploying & troubleshooting Win32 Application, LOB applications, Android and iOS applications
- Responsible for policy deployment and management using administrative templates and settings catalog.
- Mobile application management(MAM)
- Support and troubleshoot technical issues related to Intune
Senior Executive
Sapean Technologies Pvt Ltd.
09.2016 - 03.2017
- Hands-on experience with Windows 10 Desktop Level troubleshooting
- Strong knowledge in handling Microsoft Office365 exchange server
- Email Client like Outlook, Window Live mail, Thunderbird, AOL Desktop mail etc
- Blue screen, Black Screen, No boot, No internet issue
- Brower related issues.
Education
B.COM PASS -
University of Delhi
12th CBSE - undefined
Bidhan Chandra Vidyalaya
10th CBSE - undefined
Air force Gyan Jyoti School
Skills
- Windows Enrolment (Automatic, Hybrid, Bulk))
Autopilot & Hybrid Autopilot
Application Deployment (Win32 Apps, LOB Apps, Store Apps))
Configuration Policies (Admin Templates, Service Catalog, OMA-URI))
Service now , creating report
Azure AD, AD,SCCM Reporting, SQL reporting
Imaging, offline & online servicing of image
Implementation of CIS benchmark
Personal Information
Date of Birth: 01/19/92
Hobbies
Playing cricket , Gyming, Watching movie
Timeline
Senior Consultant
Atem Software Solutions Pvt Lmt
09.2024 - Current
Technical specialist
HCL Technologies
01.2021 - 08.2024
MDM Intune Administrator
ECHO SOFT INFOCOM PVT LTD
03.2017 - 12.2020
Senior Executive
Sapean Technologies Pvt Ltd.
09.2016 - 03.2017
12th CBSE - undefined
Bidhan Chandra Vidyalaya
10th CBSE - undefined
Air force Gyan Jyoti School
B.COM PASS -
University of Delhi
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